Role & responsibilities

- Apply sales techniques to sell the travel and tour packages to the customer.
Advise on Domestic & International Holidays as a Holiday Expert.
- Respond to inbound/outbound calls, messages, emails in a timely manner and resolve customer queries quickly and effectively to enhance customer satisfaction.
- Convert leads of potential customers by efficiently and effectively sharing the holiday packages.
- Manage suppliers, enquire on the availability of holiday packages when a customer raises a query.
- Revert to customers on the availability and sell the holiday package.
- Conduct internet/market research and create document on holidays and destinations.
- Maintain the records of the customers calls.
- Follow communication scripts when handling different topics.
- Seize opportunities to upsell products when they arise.
- Build sustainable relationships, engage customers by taking the extra mile and focus on customer retention.
- Identify customers needs, clarify information, research every issue and provide solutions and/or alternatives.
- Become an expert on travel and Travel Torq processes and capabilities.
- Increase customer satisfaction and build loyalty through providing amazing, personal customer support.




- Engage with the suppliers, build loyalty and relationship to encourage better service.
- Be prompt in communication with the vendors/suppliers, negotiate a good package and showcase overall vendor management.

Desired profile:

Education: Graduation/Post Graduation

Key Competencies

- Good Communication Skills
- Customer focussed and adaptability to different personality types
- Ability to manage suppliers; good negotiating skills
- Ability to listen and active problem-solving skills logically and critically
- Ability to multitask, set priorities and manage time effectively
- Good interpersonal, numerical and analytical ability
- Ability to handle pressure
- Clear and pleasant speaking voice
- Fluent in Hindi and English
- Quick-witted to understand problems quick
- Tech-savviness (MS office)

Prerequisite for applying:

- A laptop with below requirements:
- Minimum of 4 GB Ram
- I3 or higher process
- 128 GB storage space
- Windows10
- 64-bit processor

- Mini UPS for WiFi Routers
- A stable broadband or mobile internet connection. The connection speed has to be a minimum of 50 MBPS.
- A smartphone with whatsapp installed

📌 Sales & Operations Associate (WOMEN & Fresher) (Karnataka)
🏢 Travel Torq
📍 Karnataka