Project Role : Application Tech Support PractitionerProject Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills : SAP SuccessFactors LearningGood to have skills : NAMinimum 5 year(s) of experience is requiredEducational Qualification : 15 years full time educationSummary: As an Application Tech Support Practitioner, your day revolves around serving as the continuous link between clients and the application system. You dedicate your efforts to maintaining high-quality service by effectively communicating with clients and internal teams. Your role involves accurately identifying client issues and crafting well-informed solutions by leveraging a thorough understanding of the product. You ensure smooth operation of the system by proactively addressing challenges and facilitating collaboration across various stakeholders to uphold system reliability and client satisfaction. Roles & Responsibilities:
- Expected to be an SME, collaborate and manage the team to perform.
- Responsible for team decisions.




- Engage with multiple teams and contribute on key decisions.
- Provide solutions to problems for their immediate team and across multiple teams.
- Coordinate with cross-functional teams to ensure alignment and timely resolution of issues.
- Mentor junior team members to support their professional growth and enhance team capabilities.
- Monitor system performance and recommend improvements to optimize application functionality. Professional & Technical Skills: Must To Have Skills:

- Proficiency in SAP SuccessFactors Learning.
- Solid analytical skills to diagnose and resolve complex application issues.
- Excellent communication abilities to interact effectively with clients and internal teams.
- Experience in managing and supporting enterprise-level software applications.
- Ability to work collaboratively in a dynamic, multi-team environment.
- Problem-solving mindset with attention to detail and quality assurance.
- The candidate should have minimum 5 years of experience in SAP SuccessFactors Learning.
- This position is based at our Bengaluru office.
- A 15 years full time education is required.Qualification 15 years full time education

📌 Application Tech Support Practitioner (Karnataka)
🏢 Accenture
📍 Karnataka