Roles and Responsibilities:

Export Operations:

- Handle complete Sea Export operations from booking to final vessel sailing.
- Make bookings with shipping carriers and co-loaders as per customer requirement.
- Arrange cargo pickup, coordination with transporters & warehouse teams.
- Ensure accurate documentation for each export shipment (BL draft, invoice, packing list, etc.).

Customs & Compliance:

- Coordinate and process export customs formalities and documentation.
- Ensure compliance with GCC export regulations, especially for Saudi Arabia & Dubai.
- Maintain accuracy in documentation required for export clearance

Coordination & Communication:

- Act as the primary point of contact for customers for shipment updates.
- Coordinate with shipping lines, freight carriers, transporters, and CHA.
- Ensure timely updates to clients regarding booking status, sailing schedules, and delivery timelines.

Documentation & Follow-up:

- Prepare shipping documents including draft BL, DO, and customs-related documents.
- Verify SI (Shipping Instructions) and coordinate for BL release.
- Maintain shipment records and update the internal ERP/CRM systems.




- Follow up with shipping lines for schedules, rates, and shipment confirmations.

Operational Efficiency:

- Monitor cargo movement, ensure deadlines are met, and resolve operational issues.
- Maintain proper communication with internal departments to ensure smooth operations.
- Ensure all documentation is filed and recorded as per company standards.

Managing Escalations:

• Handle customer and operational escalations promptly, coordinate with internal and external stakeholders, and ensure timely resolution to maintain service excellence and customer satisfaction.

Managing Vendor SOA:

• Monitor and reconcile vendor Statements of Account (SOA), follow up on discrepancies, and coordinate with vendors and finance teams to ensure accurate billing and smooth financial operations.

Closing Jobs Timely:

• Ensure all shipment files, documentation, billing, and operational activities are completed within the agreed timelines, facilitating timely job closure and accurate record maintenance.

📌 Team Lead (Kerala)
🏢 EFS Logistics
📍 Kerala