Summary:

1. We are seeking an experienced Application Support Engineer to join our dynamic team.

2. The ideal candidate will have a strong background in production support, with at least 2 years of experience in troubleshooting and resolving application issues in a fast-paced environment.

3. The Application Support Engineer will be responsible for ensuring the availability, performance, and stability of our clients applications, as well as providing timely resolution to any incidents that may arise.

Education: Bachelor s degree in computer science, Information Technology, or related field.

Experience: Minimum 2 years of experience in application support or production support roles.

Knowledge:

1. Experience with monitoring tools such as Nagios, Newrelic, SOLAR Winds, ZIRA, Manage Engine tools, etc.
2. Proficiency in scripting languages such as Python, Shell, or PowerShell will be additional.
3. Excellent communication and interpersonal skills, with the ability to interact professionally with clients and internal teams.
4. Experience working in a fast-paced environment with tight deadlines and changing priorities.
5. Knowledge of ITIL framework and best practices in incident and problem management.
6. Relevant certifications (e.g., ITIL, AWS, Microsoft Azure) are desirable.

Skills:

Technical Stack: ngnix, JAVA, HTML, IIS Web services, Tomcat, T-SQL, Dockerization, Apache or any applications
Support Model: SaaS & PAAS as a service
Tools: Ticketing tools (ME, Jira & ServiceNow etc) and Monitoring Tools (ELK Stack, Manage Engine, Solar Winds or any) (if any)

1. Primary Knowledge on core Java, HTML, PHP,



Tomcat and Ngnix.
2. Essential Knowledge on Virtual Machines, Storage Hardware, Networking, Firewall and SSL & TLS, etc
3. Production Support experience on web & mobile technologies such as Java, Angular JS, Widgets / Portal (or) any other application services
4. Provide technical support for applications, including troubleshooting and resolving issues reported by clients or identified through monitoring tools.
5. Candidates should have valuable hands-on Experience on Linux & Windows Environment
6. Exceptional analytical, conceptual thinking and problem-solving skills.
7. Monitor application performance and proactively identify potential issues before they escalate.
8. Collaborate with cross-functional teams, including development and operations, to implement solutions and improvements to enhance application stability and performance.
9. Document support procedures, including troubleshooting steps and resolutions, to ensure knowledge sharing and transfer within the team.
10. Participate in on-call rotations to provide 24/7 support for critical incidents.
11. Identify opportunities for automation and process improvements to streamline support activities and increase efficiency.
12. Communicate effectively with clients and internal stakeholders to provide updates on incident resolution and ensure customer satisfaction.

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.

📌 Application Support Engineer (Arunachal Pradesh)
🏢 Indian Financial Technology And Alliedservices
📍 Arunachal Pradesh