Job Summary:

We are seeking an experienced ServiceNow Developer/Consultant with hands-on expertise in one or more ServiceNow modules, including CMDB, Workplace Service Delivery (WSD), Strategic Portfolio Management (SPM/PPM), Application Portfolio Management (APM), Customer Service Management (CSM), Custom Applications (App Engine), UI Builder, or Financial Services Operations (FSO).

The ideal candidate will have robust experience in designing, developing, configuring, and implementing scalable ServiceNow solutions while collaborating with business stakeholders and technical teams to deliver enterprise-grade digital workflows.

Key Responsibilities

- Design, develop, configure, and customize ServiceNow applications and modules based on business requirements.
- Implement and support one or more ServiceNow modules such as CMDB, WSD, SPM/PPM, APM, CSM, Custom Applications, UI Builder, or FSO.
- Develop workflows using Flow Designer, Workflow Editor, IntegrationHub, and Automation Engine.
- Configure Business Rules, Client Scripts, Script Includes, UI Policies, UI Actions, ACLs, Notifications, Catalog Items, Record Producers, and Service Catalog.
- Build and enhance custom applications using App Engine Studio and scoped applications.
- Develop modern user experiences using UI Builder and Next Experience framework.
- Integrate ServiceNow with third-party applications using REST APIs, SOAP, MID Server, IntegrationHub, and web services.
- Create dashboards, reports, Performance Analytics, and KPIs to support business reporting.
- Participate in solution design, estimation, technical documentation, and code reviews.




- Troubleshoot production issues and optimize platform performance.
- Follow ServiceNow development best practices, governance standards, and Agile methodologies.
- Collaborate with cross-functional teams to deliver scalable and secure enterprise solutions.

Module-Specific Skills (One or More Required)

CMDB / ITOM

- Configuration Management Database (CMDB)
- Common Service Data Model (CSDM)
- Discovery
- Service Mapping
- CI Relationship Management
- CMDB Health
- IT Asset Management

Workplace Service Delivery (WSD)

- Workplace Reservations
- Visitor Management
- Space Management
- Workplace Case Management
- Employee Experience

Strategic Portfolio Management (SPM/PPM)

- Demand Management
- Project Portfolio Management
- Resource Management
- Financial Planning
- Agile Development
- Program and Portfolio Management

Application Portfolio Management (APM)

- Application Rationalization
- Technology Portfolio Management
- Business Capability Mapping
- Lifecycle Management
- Technical Debt Analysis

Customer Service Management (CSM)

- Case Management
- Agent Workspace
- Omnichannel Support
- Knowledge Management
- Service Level Agreements (SLAs)
- Customer Portal

Custom Applications

- App Engine Studio




- Scoped Applications
- Flow Designer
- Script Includes
- Business Rules
- Client Scripts
- UI Policies
- Service Catalog
- IntegrationHub

UI Builder

- Next Experience UI
- UI Builder
- Workspace Development
- Declarative Actions
- Data Resources
- Custom Components

Financial Services Operations (FSO)

- Financial Services Data Model
- Customer Onboarding
- Banking Operations
- Insurance Operations
- Financial Case Management
- Regulatory Workflows

Required Technical Skills

- ServiceNow Platform Development
- JavaScript
- Glide APIs
- Service Portal
- Flow Designer
- IntegrationHub
- REST/SOAP Web Services
- MID Server
- Performance Analytics
- Update Sets
- Source Control (Git)
- Agile/Scrum methodology

Preferred Qualifications

- Bachelor's degree in Computer Science, Information Technology, or a related field.
- ServiceNow Certified System Administrator (CSA) Preferred.
- ServiceNow Certified Application Developer (CAD) – Preferred.
- Module-specific certifications (CMDB, SPM, CSM, App Engine, UI Builder, FSO, ITOM, etc.) are an added advantage.
- Strong analytical, troubleshooting, and communication skills.
- Experience working in enterprise ServiceNow implementations and Agile environments.

Good to Have

- ITSM, ITOM, ITAM, HRSD, or SecOps exposure.
- Service Portal and UI Framework experience.
- CI/CD pipelines and DevOps integration.
- Experience with cloud platforms such as Azure, AWS, or GCP.
- Exposure to AI-powered capabilities such as Now Assist and Virtual Agent.

📌 Servicenow Developer-(CMDB or WSD) (Karnataka)
🏢 Elabs Infotech
📍 Karnataka