Support the rollout, adoption, and ongoing management of fice systems (FIAT, PeopleSoft, e-AL and Concur). This role focuses on ensuring system readiness for hotels, providing user support, coordinating training, and driving continuous improvement.

Key Responsibilities

1. System Implementation Readiness

- Maintain system trackers (FIAT PeopleSoft Smartsheets) and monitor hotel readiness
- Review configuration templates and key reports to ensure accuracy and compliance
- Track pre-opening progress and support system implementation activities

2. Training Communication

- Plan and coordinate training schedules and webinars
- Host training sessions and support user onboarding
- Manage training communications, including invitations and follow-ups
- Develop basic training materials and self-learning content (e. g. , videos)

3. System Support Stakeholder Engagement

- Act as a point of contact for hotel enquiries and system-related support
- Manage support mailbox and respond to user queries in a timely manner
- Liaise with internal teams and stakeholders to resolve issues

Reporting, Adoption Continuous Improvement

- Monitor system adoption and prepare periodic reports
- Support FIAT billing and e-AL monthly completion tracking




- Conduct surveys, analyze feedback, and recommend improvements

Qualifications Experience

- Undergraduate degree in Fice, Accounting, or a related field is preferred but not mandatory
- 3 5 years of experience in fice systems, ERP support, or project coordination
- Experience with ERP systems and hospitality operations is an advantage

Technical Skills

- Advanced Microsoft Excel; proficient in PowerPoint and Word
- Experience with Smartsheet or tracking tools preferred
- Ability to create easy training materials and video recordings (Microsoft clip champ)

Core Competencies

- Strong communication and stakeholder management skills
- Good analytical and problem-solving ability
- Strong organizational skills with attention to detail
- Ability to manage multiple tasks and meet deadlines
Proactive and adaptable with a continuous improvement mindset

Disclaimer : This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.

📌 Assistant Manager, Finance Systems, APEC (Karnataka)
🏢 Marriott
📍 Karnataka