Job Summary

Lakshmi Hyundai is looking for a passionate and experienced Service Trainer to join our After Sales team. The ideal candidate will be responsible for onboarding and training new hires, enhancing the technical and soft skills of existing service employees, and ensuring all dealership service personnel are aligned with Hyundai standards, dealership processes, and customer service excellence.

Key Responsibilities

- Conduct induction and onboarding training for all new hires in the Service Department.
- Deliver technical, product, process, warranty, and customer service training to Service Advisors, Technicians, Team Leaders, and workshop staff.
- Assess the competency of new employees and ensure they are deployment-ready.
- Develop and execute monthly and annual training calendars.
- Identify training needs through performance reviews, audits, and workshop KPIs.
- Prepare training presentations, manuals, SOPs, assessments, and training materials.
- Conduct classroom and on-the-job training sessions.
- Coordinate with Hyundai regional training teams for mandatory certification programs and learning initiatives.
- Monitor technician skill levels and support certification and competency development.
- Conduct refresher and upskilling programs to improve technical knowledge and customer handling skills.
- Evaluate training effectiveness through assessments, observations, and post-training performance.
- Maintain training records, attendance, certification status, and MIS reports.
- Work closely with Service Managers to improve workshop productivity, service quality, first-time fix rate, and Customer Satisfaction (CSI).




- Ensure adherence to Hyundai service standards, dealership processes, safety guidelines, and quality requirements.
- Travel between Lakshmi Hyundai dealerships at Hebbal, Whitefield, and Hennur as required.

Candidate Profile

- Diploma/B.E./B.Tech in Mechanical, Automobile Engineering, or a related discipline.
- 3-8 years of experience in automotive after-sales, workshop operations, technical training, or service training.
- Experience in Hyundai or any passenger vehicle dealership is highly preferred.
- Strong knowledge of automotive systems, workshop operations, diagnostics, and warranty processes.
- Excellent presentation, facilitation, communication, and coaching skills.
- Ability to train and mentor employees at different experience levels.
- Proficiency in Microsoft Excel, PowerPoint, and Word.
- Willingness to travel between dealership locations.

Key Skills

- Service Training
- Technical Training
- Automotive Service
- After Sales
- Hyundai Service Standards
- Service Advisor Training
- Technician Training
- Product Training
- Customer Service Training
- Customer Satisfaction (CSI)
- Workshop Operations
- Warranty Process
- Learning & Development
- Coaching & Mentoring
- Induction & Onboarding
- Training Need Analysis (TNA)
- Performance Improvement
- SOP Compliance
- MS Office

Why Join Lakshmi Hyundai?

- Opportunity to work with one of the leading Hyundai dealership groups.
- Exposure to Hyundai's world-class training and service standards.
- Growth opportunities in Learning & Development and After Sales.
- Collaborative work environment with continuous learning opportunities.

📌 Service Trainer (Karnataka)
🏢 Lakshmi Hyundai
📍 Karnataka