Responsibilities for this role include but are not limited to:

• Engineer will be part of a 24/7 IT Storage operations team and will be directly responsible for

storage and backups related processes.

• The position involves taking a leadership role with customer teams and internal teams to resolve

Storage problems, maintain managed backup operations and, when necessary, to return

systems to operational status.

• The job also involves leading communication between technical teams, customer and internal

organization to fulfill customer needs and accomplish customer satisfaction.

• Providing remote technical support & troubleshooting (via e-mail, remote access, phone) on

complex Storage Solutions including DDN or Cray Storage hardware and software. Knowledge on

Backup software, backup & recovery concepts will be added advantage.

• Demonstrate a thorough technical and business understanding of clients needs, including how

those pertain to DDN or Cray products and services.

• Write, proofread and submit knowledge-base articles.

• Provide status and progress reports for Storage & backup environment related activities and

tasks on regular / periodic basis.

• Clearly communicate complex technical topics to the varied knowledge levels of external

customers.

• Develop positive and trustworthy relationships with customers and Account Teams.

• Ability to multi-task and manage competing priorities, ensuring all objectives are accomplished.

• Provide reliable information: Builds credibility in a resource role by remaining factual and timely

in providing information; maintains his sources for quick access to time-sensitive information

and to stay abreast of new developments; proactively educates customers or shares information

as part of the service they deserve.

• Constantly seeks information that will be practical but is not readily available to colleagues; enjoys

being sought for advice and instruction; spends the time to build a base of knowledge that

ultimately helps others to be more effective.





• Effectively communicates procedural and technical issues to internal and external customers in

a fast paced and customer critical environment. Maintains a "closed-loop" communication style

assuring all appropriate individuals are notified of ongoing issues and problem resolution status.

Responsible for sharing all acquired knowledge concerning problem resolution.

• Develop and implement resolutions to identified problems, and follow standard practices and

procedures.

• Plan and implement best practices for Storage & backup solutions.

• Proactive measures to ensure adequate storage capacity is available.

• Create and update documentation for backup procedures, solutions, licensing and applicable

project artifacts.

• Perform configuration changes as per design and build.

Experience:

• Professional degree or equivalent experience and 5+ years related IT experience.

• Hands on experience in Operations and Support on Enterprise Storage from any leading vendor in

industry

• Aptitude towards problem solving and troubleshooting skills on Enterprise storage, Replication, de-

duplication, compression, Thin-Provisioning, virtualization, including log analysis.

• SAN connectivity, SAN fundamentals, zoning etc.

• General knowledge of networking concepts and iSCSI protocol.

• Basic knowledge & understanding of Storage arrays.

• Administration of DDN Storage – local & remote replication, performance etc.

Essential skills

• Must have considerable knowledge of storage, operating system, networking, enterprise servers,

monitoring tool, email, and internet technology

• Minimum 4 to 5 years of experience in Administration and Implementation of DDN/Cray Storage.





• S/he will demonstrate an in depth understanding of several products in more than one functional

area involving usage, configuration, and interaction with other products.

• Able to work a flexible weekly schedule that includes weekends and after-hour shifts.

• Does not wait for guidance, pro-actively identifies and delivers value to customers.

• Well versed with traditional and virtualized storage systems based on DDN Storage

• Strong experience with DDN/ Cray Storage administration, troubleshooting, backup, recovery, DR &

replication technologies.

• Good understanding of the technical fundamentals of the system infrastructure including open

system platforms (Linux, VMware, Windows, UNIX,) and networking ((TCP/IP, VLAN, DWDM)

• Experience in Implementing, configuring and troubleshooting Data Replication technologies.

• S/he must possess a balance of very well developed troubleshooting, technical communication and

written skills along with extensive product knowledge and skills.

• Experience in upgrading DDN /Cray OS versions

• In-depth knowledge on troubleshooting CIFS and NFS share issues

• Troubleshooting and managing of ISCSI and FC SAN environment.

• Good knowledge on Clustering and High Availability.

• Hands on experience in storage systems utilization & performance with storage efficiency

technologies, storage provisioning/re-claiming, deploying new storage systems, adding/removing

disk shelves, schedule & perform firmware upgrades, troubleshooting SAN/NAS/performance

issues/outages, connectivity problems, and assessing storage needs.

• Strong experience with enterprise level DDN / Cray Storage environment, monitoring, networking,

configuration, capacity management & performance optimization.

• Good knowledge on at least one Operating system, connectivity to Storage on SAN, iSCSI, end to end

logical troubleshooting approach in a Storage environment.

• Candidate should have excellent technical communication skills both verbal and written.

📌 Luster Storage Admin (Karnataka)
🏢 Talworx Solutions
📍 Karnataka