SUMMARY
- Lead branch service operations to ensure timely and quality customer support.
- Manage preventive and breakdown maintenance to maximize equipment uptime.
- Supervise and develop service engineers and technicians.
- Resolve customer issues promptly and maintain high satisfaction levels.
- Drive service revenue through AMCs, contracts, and spare parts sales.
- Monitor and achieve service KPIs and branch performance targets.
- Ensure availability of spare parts, tools, and accurate service documentation.
- Collaborate with Sales and Operations while ensuring compliance with company policies and safety standards.
Requirements
- 10-15 years of experience in service operations, including at least 3 years in a team leadership role.
- Experience in industrial equipment, material handling equipment, construction equipment, or automotive service is preferred.
📌 Branch Service Head (Punjab)
🏢 Roots Group of Companies
📍 Punjab
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