Role & responsibilities

Work as a Customer Support Representative to answer and provide resolutions to IB/OB Calls , Emails , WA for query received from end Consumers

- Take full ownership and accountability of the assigned tasks
- Resolution & closures of tasks as per defined TAT Consumer
- Recording of data with accuracy on Tools set up for the department
- Go beyond an extra mile for any issue resolution by liaising with internal stakeholders
- Provide WOW customer experience on every single interaction through any mode of communication while dealing with Customers.

Required Skills

- Excellent Written & Verbal communications in English.
- Taking full Ownership & Accountability of issue resolution for driving Customer.
- A Go Getter’ who would very carefully – Listen, Resolve, Escalate and ‘Be the Reason’, for driving Customer Happiness, Centricity and Obsession.
- Usage of tools like Excel and CRM
- Enthusiastic, willing to learn, multitask.
- HSC, Any Graduate( 1-2 years of relevant work experience)

📌 Customer Service Associate (Karnataka)
🏢 Money View
📍 Karnataka