Company Description MobiKwik is India's leading FinTech platform, providing digital payments, credit, and investment solutions to consumers and merchants across the country. As a technology-first company, MobiKwik uses big data analytics and advanced data science, including machine learning, to deliver efficient and user-friendly financial experiences. The platform is trusted by hundreds of millions of users and supports everyday transactions such as utility bills, e-commerce, food delivery, and retail purchases at both large chains and local Kirana stores. Founded in 2009 and headquartered in New Delhi, MobiKwik is focused on building world-class payments and credit products for Bharat. Applicants can learn more about the company and its services at https://www.mobikwik.com.

Role Description The Collections Officer role is a full-time, in office position based in New Delhi. The Collections Officer will manage and monitor overdue accounts, contact customers through phone, email, or other channels, and negotiate repayment plans in line with company policies. This role involves analyzing account histories, identifying risk patterns, and maintaining accurate records of collection activities in the system. The Collections Officer will collaborate with finance and customer service teams to address payment issues,



resolve disputes professionally, and ensure adherence to regulatory and internal compliance guidelines. The position requires meeting collection targets while maintaining respectful communication and a positive customer experience.

Qualifications

- Strong Debt Collection skills, including negotiation, follow-up, and handling of delinquent accounts.
- Solid Analytical Skills for reviewing account data, identifying trends, and recommending appropriate collection actions.
- Customer Service orientation with the ability to manage sensitive conversations and maintain long-term customer relationships.
- Clear and professional Communication skills, both verbal and written, for interacting with customers and internal stakeholders.
- Understanding of Finance concepts related to credit, repayments, and delinquency management.
- Experience in collections, banking, NBFC, or FinTech environments is preferred.
- Familiarity with collection tools, CRM systems, and basic MS Office applications.
- Ability to work in a fast-paced environment, meet targets, and adhere to ethical and regulatory standards.
- Bachelor's degree in Finance, Business, Commerce, or a related field is advantageous.

📌 Assistant Manager (Delhi)
🏢 Mobikwik
📍 Delhi