Job DescriptionJob Title: Associate Consultant Services NDepartment: Customer Support / Operations NLocation: Field-based (Customer Visits Required) BENGALURU,KARNATAKA NContact Person: Kashish Singh | (phone hidden)| [email protected] NJob SummarynWe are looking for an Associate Consultant Services to join the PolicyBazaar team and provide Ndedicated customer support for health insurance documentation and related queries. This role Ninvolves visiting customers at their location to assist with documentation, resolve issues, and Nensure a smooth and satisfactory customer experience. NKey Responsibilitiesn1. Visit customers at homes, hospitals, or workplaces to address health insurance-related queries. N2. Assist customers with health insurance documentation, including policy documents, Nendorsements, renewals, and claim forms. N3. Explain policy coverage, benefits, exclusions, renewal processes,



and claim procedures in a Nsimple manner.n4.Coordinate with internal teams such as operations, claims, and underwriting for timely issue Nresolution.n5.Collect and verify required documents and ensure accuracy and completeness. N6. Track customer requests and follow up until closure. N7. Maintain proper records of customer interactions and service outcomes. N8.Deliver a qualified,empathetic, and customer-centric service experience. NRequired Skills & Competencies NStrong communication and interpersonal skills. NCustomer-focused mindset with problem-solving ability. NBasic knowledge of healthinsurance products and documentation (preferred). NAbility to explain complex information clearly. NWillingness to travel locally for customer visits. NBasic computer knowledge (MS Office, CRM tools).

📌 Customer Service Representative (Karnataka)
🏢 Policybazaar.com
📍 Karnataka