Job DescriptionCustomer Success Associate – US Accounts | GACS | Remote (India) NWe're growing the India team at GACS — and we're on the lookout for someone who genuinely loves being on the phone, building real relationships with business owners in the US, and nerds out (at least a little) over marketing performance. If that sounds like you, keep reading. N***SIGNIFICANT: FOR YOUR APPLICATION TO BE CONSIDERED PLEASE FILL OUT THE FORM: https://forms.Gle/BZ3VZPfg88UBufXQA** NWhat you'll actually be doing Nn Jump on live calls with US customers — onboarding sessions, health checks, performance reviews. You're their go-to person. N Turn marketing numbers into plain English — leads, clicks, conversions, ROI. No jargon walls allowed. N Handle churn risks and sticky situations with calm, confidence, and a solution mindset. N Collaborate with CS, AdOps, and Analytics teams — because great outcomes are a team sport. N Build lasting relationships where clients actually look forward to your calls. NnYou'll fit right in if you... Nn Speak English with confidence and clarity — especially on voice calls with US business owners.
N Bring 3+ years in Customer Success, Account Management, or voice-based international roles. N Are totally comfortableworking US EST hours (7:30 PM – 3:30 AM IST). Night owls, this one's for you. N Take ownership naturally — you don't wait to be told, you just make things happen. N Genuinely care about the people you work with — empathy isn't a buzzword for you, it's just how you operate. NnPlease read beforeapplying NThis is NOT a customer support role, and we're not looking for someone coming from a customer support background. If that's where you're coming from, this one isn't the right fit. Applications from customer support profiles will not be moved forward. NJob detailsnLocation: Remote (India) NShift: US EST (7:30 PM – 3:30 AM IST) NType: Full-time NCompensation: Up to ₹15 LPA (depending on experience) NGot questions? Slide intoour DMs. N#WeAreHiring #CustomerSuccess #VoiceRoles #USAccounts #GACS #SaaSCareers #IndiaJobs #RemoteJobs
📌 Customer Success Associate (Voice - Us Accounts) (Pune)
🏢 GACS
📍 Pune