Job DescriptionSales Director – Call Center (E-commerce / Direct Sales) NLocation: Thane – Wagle Estate NWork Mode: 100% On-site NTeam Size: 80+ Employees in India Operations NExperience: 8+ Years NRole OverviewnWe are looking for a dynamic and result-oriented Sales Director – Call Center to lead and scale outbound telesales operations in India. This role will be responsible for driving revenue growth, managing large sales teams, optimizing call center performance, and building a high-performing sales culture. NThe ideal candidate should have strong experience in outbound telesales operations, team leadership, KPI management, coaching, and sales process optimization. NKey Responsibilitiesn N Lead the daily operations of the outbound sales call center to achieve business targets N Develop sales processes, SOPs, and operational policies N Define and track KPIs for telesales teams N Create effective sales scripts, campaigns, and promotional strategies N Monitor call quality, team productivity, and customer interactions N Analyze sales data and operational metrics to improve efficiency and conversions N Conduct performance reviews,



coaching, and training sessions N Handle escalated customer concerns and complex operational issues N Drive employee engagement, motivation, and retention N Manage workforce planning, hiring, and performance management N Prepare daily and weekly sales performance reports N Collaborate closely with senior leadership on business growth strategies NnRequired Skills & Experience Nn Graduate in any discipline (10+2+3 education system) N 8+ years of experience in outbound telesales/call center operations N Minimum 6 years in leadership roles managing teams of 50+ members N Strong experience in sales operations, coaching, and team performance management N Excellent analytical and reporting skills with a data-driven mindset N Strong communication and stakeholder management skills N Experience working in quick-paced or startup-like environments is preferred N Energetic, proactive, and execution-focused leadership style N Fluent English communication skills required N

📌 Sales Director - (Kalyan)
🏢 Elitez India
📍 Kalyan