Job DescriptionJob Description: Team Leader – Verifications Operations (Background Verification) NDepartment: Operations – Verifications NLocation: Remote NReporting To: Operations Manager NWork Schedule: Monday to Friday – (Night Shift) NRole Overview: NThe Team Leader – Verifications Operations will lead a team handling end-to-end employment and education verification processes for US background screening operations, ensuring high-quality delivery, SLA adherence, and team productivity. The role requires strong domain expertise in verifications along with proven people management experience. NKey Responsibilities: NTeam Management & Delivery Nn Manage a team of 10–20 associates handling Employment and Education Verification processes N Allocate work, monitor productivity, and ensure daily/weekly targets are achieved N Drive adherence to SLAs, TAT, productivity, and accuracy benchmarks N Conduct regular coaching sessions, feedback discussions, and performance reviews NnVerification Operations Nn Oversee end-to-end employment and education verification processes for US background screening N Ensure accurate verification of: N Employment detailsn Designation and tenure N Rehire eligibilityn Educational qualifications N Monitor outbound and inbound communication with HRs, employers, universities, and institutions N Ensure complete and accurate documentation of verification outcomes and audit trails NnQuality & Compliance Nn Ensure compliancewith client requirements, verification guidelines, and internal policies N Conduct regular audits and drive quality improvement initiatives N Ensure adherence to US compliance standards and escalation protocols N Maintain confidentiality and integrity while handling sensitive information N Identify discrepancies and manage escalations for complex cases NnProcess Management Nn Oversee verification processes including:



N Employment Verification N Education Verification N Address Checksn Database Validation N Identify process gaps and implement continuous improvement initiatives NnStakeholder Management Nn Work closely withQA, Training, and Operations leadership teams N Manage operational escalations effectively N Ensure robust client service delivery and operational efficiency NnPerformance Management Nn Track KPIs such as productivity, quality, SLA, and TAT N Drive team engagement, accountability, and retention N Monitor team performance and implement corrective actions where required NnMIS & Reporting Nn Prepare and shareoperational and performance reports N Analyze trends and implement improvement plans N Maintain reporting accuracy and operational visibility NnMandatory Requirements (Non-Negotiable) Nn Hands-on experience in Employment and Education Verification is mandatory N Minimum 18 months of experience as a Team Leader (on paper) N Total experience of 3–6years in BGV / KPO / Operations N Proven track record of managing teams and meeting SLAs N Strong understanding ofUS verification processes and compliance standards N No employment gaps exceeding 3–6 months N Willingness to work in US Shift (Night Shift) NnSkills & Competencies Nn Strong leadershipand people management skills N Solid understanding of employment and education verification processes N Excellent communicationand stakeholder management skills N Strong analytical thinking and problem-solving ability N High attention to detail and accuracy N Ability to work in a fast-paced, target-driven environment NnTechnical Skills Nn Proficiency in MSExcel and MIS reporting N Familiarity with BGV tools/platforms is an advantage N Experience handling operational dashboards and reporting NnKey Performance Indicators (KPIs) Nn SLA & TAT adherence N Quality and accuracy scores N Team productivityn Client satisfaction N Attrition & engagement N

📌 Team Lead - Verifications, Us Process (Alibag)
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