Job DescriptionAVP- CX Transformation, Contact Center AI, or Customer Experience Optimization NNoida/Gurugram/Bangalore/Pune/Remote NFulltimenHybrid Ncandidates with a robust blend of Data Analytics, Conversational AI, CX Transformation, and Optimization experience, rather than pure implementation or platform engineering backgrounds. NMust-Have Experiencen N 10+ years of experiencein CX Transformation, Conversational AI, Contact Center AI, or Customer Experience Optimization. N Strong experience in analyzing and improving AI/automation performance using data and business metrics. N Proven exposure to: N Containment Rate, Escalation / Transfer Rate, Task Completion / Success Rate, CSAT / NPS, Deflection & Automation Metrics N Hands-on experience with conversation analytics, speech analytics, transcript analysis, and customer journey optimization.



N Experience working withAI-powered voice agents, virtual assistants, IVR modernization, or Conversational AI solutions. N Ability to drive continuous optimization cycles post deployment. NnKey Focus Areas Nn AI Agent Performance Management & Optimization N Data Analytics & Insight Generation N Conversation Analytics & Transcript Analysis N Intent Mining & Customer Journey Analysis N KPI Monitoring & Continuous Improvement N Voice AI / Conversational AI Optimization N Contact Center Transformation & Automation – CCAI N Stakeholder Management & Business Alignment N Post-Implementation Performance Governance & Optimization N

📌 Assistant Vice President- Cx Transformation, Contact Center Ai, Or Customer Experience Optimization (Faridabad)
🏢 Bot Tech
📍 Faridabad