Job DescriptionCustomer Success Executive (E-commerce)n

Location: Udyog Nagar, Delhi (In office)

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Employment Type: Full-time

About Sola Worldn

At Sola World, we're building one of India's fastest-growing footwear brands with a strong focus on delivering exceptional customer experiences. We're looking for a Customer Success Executive who is passionate about helping customers, solving problems, and creating memorable shopping experiences.

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This is more than a customer support role—you'll play a key part in improving customer satisfaction, increasing retention, and strengthening our brand reputation.

Key Responsibilitiesn

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- Respond to customer inquiries via Whats App, Instagram, Facebook, email, and other communication channels.
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- Assist customers with order tracking, shipping, exchanges, returns, refunds, and product-related queries.
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- Manage social media DMs, comments, and customer reviews professionally.
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- Resolve customer issues promptly with empathy and a customer-first approach.
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- Deliver a seamless post-purchase experience that builds customer loyalty.
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- Build strong customer relationships and encourage repeat purchases.
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- Follow up with customers to ensure complete issue resolution.
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- Reach out to abandoned cart customers and help convert them into successful orders.
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- Encourage Cash on Delivery (COD) customers to switch to prepaid payment methods whenever possible.
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- Gather customer feedback and share valuable insights with internal teams.
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- Coordinate with warehouse, logistics, and operations teams to ensure timely issue resolution.
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- Maintain accurate customer records and follow-up activities.
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Requirementsnn
- 1–3 years of experience in Customer Success, Customer Support, or E-commerce.
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- Excellent verbal and written communication skills in both English and Hindi.
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- Experience with Shopify is highly preferred.
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- Familiarity with Whats App Business, Instagram, Facebook, and CRM tools.
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- Strong problem-solving abilities with a customer-centric mindset.
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- Positive attitude, patience, and the ability to manage multiple customer conversations efficiently.
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Preferred Qualificationsnn
- Experience working with a D2C or E-commerce brand.
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- Understanding of customer retention and engagement strategies.
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- Comfortable making outbound customer calls when required.
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Why Join Sola World?nn
- Be part of one of India's fastest-growing footwear brands.
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- Work in a fast-paced environment with high ownership and continuous learning opportunities.
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- Clear career growth path with performance-based incentives.
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- Opportunity to make a meaningful impact on the customer experience and brand growth.
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How to Applyn

If you're passionate about delivering exceptional customer experiences, we'd love to hear from you.

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Please share your resume along with the following details:

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- Current CTC
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- Expected CTC
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- Notice Period
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- Current Location
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📌 Customer Success Executive (E-commerce) (India)
🏢 Solaworld.in
📍 India