Job Description

Position: Account Manager

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Location: Bangalore (Remote)

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Experience: 7–12 years

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Industry: Software / SaaS / IT Solutions

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About the Role

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We are looking for an experienced Account Manager to drive growth in India's enterprise software market. This role combines new customer acquisition and account expansion with post-sales customer success: ensuring adoption, value realization, and long-term retention. You'll work with CXOs and senior leaders to build strategic partnerships while collaborating internally with sales, delivery, product, and support teams.

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Key Responsibilities

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- Drive the full sales cycle from lead generation to deal closure and expansion.
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- Own post-sales engagement: onboarding, adoption, and success planning with key stakeholders.
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- Conduct Executive Business Reviews (EBRs / QBRs) to align customer outcomes with our solutions.
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- Monitor customer health, usage, and satisfaction; anticipate risks and proactively address churn signals.
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- Collaborate with presales, delivery, product, support, and channel partners to deliver customer outcomes.
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- Track market trends, customer feedback, and competitor activity; share insights to shape go-to-market and product roadmap.
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- Manage a portfolio of enterprise and mid-market accounts with a mix of high-touch and scalable success models.
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- Consistently achieve and exceed revenue, retention, and net revenue retention (NRR) targets.
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Requirements

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- 7-12 years of proven software/SaaS sales and customer success experience in India.
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- Strong knowledge of procurement and RFx processes.
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- Experience selling to BFSI, IT/ITES, Manufacturing, or Public Sector accounts.
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- Ability to engage at CXO and senior IT/Procurement leadership levels.
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- Hands-on experience with CRM or Customer Success platforms (Salesforce, Gainsight, or similar).
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- Excellent communication, negotiation, and relationship-building skills.
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- Track record of exceeding sales quotas and driving adoption/expansion in enterprise accounts.
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- Domain knowledge of ITSM, Agile, Dev Ops, or related areas is a plus.
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What We Offer

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- Opportunity to work with enterprise accounts on leading software solutions across industries in India.
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- Exposure to global customer success practices and methodologies.
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- Growth opportunities in a rapid-scaling organization.
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- A culture that values innovation, customer centricity, and career development.
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📌 Account Manager (Karnataka)
🏢 Trundl
📍 Karnataka