Job Description

We are looking for a proactive and business-oriented Community Manager to join

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our QL Business Inner Circle team. In this role, you will be responsible for managing

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and engaging with Business Inner Circle (BIC) members in assigned cities, handling

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their business-related queries, and guiding them on how our coaching programs

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can help scale their businesses and generating referrals to grow the BIC community.

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Your primary objective will be to interact with BIC members who are eligible for our

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business coaching program, understand their business needs, explain the coaching

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roadmap, and pass on qualified prospects to the sales team for closure.

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This role requires someone who is confident, business-minded, and comfortable

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working with MSME business owners. We are looking for someone who can build

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trust with clients and support revenue growth through structured client

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engagement.

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Role Overview:

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Job Type- Full-Time

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Location-Ahmedabad (with extensive travel within Ahmedabad and

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nearby cities - up to 3 cities)

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Department- QL Business Inner Circle

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Academic- Bachelor's degree in Business, Management,

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or a related field.

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Key Responsibilities:

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• Meet BIC members and prospective premium clients in person and

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understand their business challenges and growth goals. Also generate

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referrals from happy BIC members to grow the BIC community in that city.

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• Explain how the coaching roadmap and services can help scale their

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business.

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• Act as a trusted point of contact for business-related queries from

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community members.

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• Identify members eligible for coaching programs and qualify them based

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on business details and problem statements.

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• Handover qualified leads to the sales team for closure.

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• Follow up with clients in the decision or payment stage to ensure they

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sign up for coaching services.

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• Drive BIC membership renewals by building strong relationships, tracking

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renewal timelines, and ensuring continued value delivery to members.

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• Ensure repeat participation and high show-up rates for monthly BIC

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workshops by proactively engaging with members, confirming

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attendance, and addressing participation barriers.

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• Ensure smooth onboarding and engagement of BIC members in the city

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(and nearby cities which will be assigned).

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• Maintain records of client interactions, qualified leads, follow-ups, and

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handovers.

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• Collaborate with central teams to stay aligned on programs, schedules,

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and operational processes.

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Key Skills:

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• Solid verbal communication and interpersonal skills.

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• Ability to engage and build trust with MSME business owners.

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• Business understanding and solution-oriented thinking.

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• Ability to explain service offerings in a simple and structured manner.

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• Strong follow-up and coordination skills.

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• Strong organizational skills and attention to detail.

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• Resilience and a positive attitude towards targets and growth.

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• Inclination to learn, grow, and refine client engagement techniques.

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• Awareness of typical challenges faced by MSME business owners is a

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plus.

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• Good business acumen.

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• Ability to communicate in local languages of the assigned region.

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• Proficiency in Hindi and English.

📌 Community Growth Manager (Ahmedabad) (India)
🏢 Quantum Leap Learning Solutions
📍 India