The primary focus for this position is to function as a compliance with customer services domain. The incumbent will monitor responses to assess agents demeanor, technical accuracy, customer service performance, and conformity to company policies and procedures.
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Responsibilities:
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The primary focus for this position is to function as a compliance with customer services domain. The incumbent will monitor responses to assess agent's demeanor, technical accuracy, customer service performance, and conformity to company policies and procedures.
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Qualification / Experience:
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- Graduate
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- Aggregate scorecard for the last 06 months shouldn't be less than "B Grade"
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- Should not be on PIP
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- MS Office and positive Reporting Skills
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- Excellent Communication and Interpersonal Skills
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- Teamwork, Discipline, and Time Management
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Desired:
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- Strong Communication
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- Analytical Skills
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- Target Oriented
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- Pressure Handling
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