Job Description

TITLE – Assistant Manager, DME Billing

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LOCATION: Mohali / Jaipur

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EXPERIENCE: 8–12 Years

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POSITION SUMMARY

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We are looking for a highly motivated and experienced Assistant Manager – DME Billing to lead and manage end-to-end DME Revenue Cycle Operations. The incumbent will be responsible for driving operational performance, client satisfaction, revenue optimization, team development, and process excellence across DME Billing functions.

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The role requires strong expertise in DME Billing, Accounts Receivable (AR), Denial Management, Medicare/Medicaid Guidelines, Commercial Payers, Client Management, and Team Leadership.

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KEY RESPONSIBILITIES

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Operations Management

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- Manage end-to-end DME Billing operations and ensure achievement of productivity, quality, and financial targets.
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- Lead multiple teams handling billing, AR follow-up, denial management, payment posting, and appeals.
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- Monitor operational KPIs and drive continuous improvement initiatives.
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- Ensure timely claim submission and maximize collections through effective AR management.
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- Analyze operational performance and implement corrective action plans.
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Team Leadership & People Management

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- Lead, mentor, and develop Team Leads and billing specialists.
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- Manage workforce planning, resource allocation, and team productivity.
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- Conduct performance reviews, coaching sessions, and succession planning.
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- Foster a high-performance and employee-centric work culture.
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- Drive employee engagement and retention initiatives.
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Client & Stakeholder Management

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- Act as the primary point of contact for internal stakeholders and support client interactions.




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- Present operational reviews, performance reports, and improvement plans.
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- Ensure adherence to client SLAs, KPIs, and contractual commitments.
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- Collaborate with cross-functional teams including Quality, Training, HR, and Reporting.
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Revenue Cycle Management

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- Drive initiatives to improve collections and reduce denials.
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- Monitor AR aging and identify opportunities for revenue enhancement.
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- Ensure compliance with Medicare, Medicaid, HIPAA, and commercial payer regulations.
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- Review root causes of denials and implement preventive measures.
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Process Excellence

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- Identify automation and process improvement opportunities.
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- Participate in transition and migration projects, if applicable.
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- Drive Lean, Six Sigma, and operational excellence initiatives.
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- Ensure standardization of processes and best practices.
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Educational Qualifications

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- Graduate in any discipline
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- Preferred: MBA, PGDM, Healthcare Management, or related qualification
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- Certifications in Healthcare Revenue Cycle Management will be an added advantage
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Desired Candidate Profile

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- 8–12 years of experience in US Healthcare Revenue Cycle Management.
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- Minimum 3–5 years of experience in DME Billing operations.
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- At least 2 years of experience managing Team Leads and large operational teams.
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- Experience managing teams of 35–85+ FTEs.
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- Solid understanding of DME workflows, payer guidelines, and reimbursement processes.
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- Excellent communication, leadership, and client management skills.
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- Proven track record of improving operational performance and revenue outcomes.
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📌 Assistant Manager (DME) (Punjab)
🏢 Knack RCM
📍 Punjab