Job Description

Company: Muun Home | Location: Noida Phase 2 (on-site)

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Experience: 1–3 years | Type: Full time

Please Note: This role requires prior experience working with a D2C brand. If you do not have D2C experience, please do not apply — this will save both your time and ours. Applications without relevant D2C background will not be considered. About Muun Home: Muun Home is a design-led home brand blending European minimalism with Indian colours, textures, and craftsmanship. Founder-led, with a strong focus on original design and small-batch production.n

The Role: We need someone who can turn customer conversations into sales — across Whats App, Instagram, website chat, and email — while delivering great post-purchase support. You'll own the full customer journey: pre-sales, conversion, support, and retention.

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What You'll Do

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-Sales & Pre-Sales Conversion

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- Manage all inbound conversations across Whats App, Instagram DMs/comments, website live chat, and email, responding quickly and turning interest into completed orders
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- Reach out to warm leads — abandoned carts, product questions, DM engagement — with a consultative, low-pressure approach
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- Help customers understand product materials, styling, and use cases to build confidence in their purchase
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- Recommend complementary or upgraded products where it genuinely benefits the customer, in line with the brand's tone
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- Monitor and report conversion rates across chat, DM, and comment channels, and flag where customers are dropping off to the growth team
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-Customer Support & Retention

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- Resolve order issues — delays, returns, exchanges — with empathy and efficiency
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- Keep Muun Home's warm, considered brand voice consistent across every interaction
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- Gather and share customer feedback and product insights with the founders and growth team
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-Marketplace Support

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- Help manage day-to-day activity on Amazon, Tata Cliq Luxury, and other marketplace platforms
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- Track ratings, reviews, and customer Q&A;, responding directly or escalating where necessary
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- Support listing updates, promotional offers, and catalogue accuracy
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- Work with the growth/marketplace manager on campaigns and product launches
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-Operations Support

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- Liaise with warehouse and operations teams on dispatches and any exceptions
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- Follow up on delayed or special orders until they're resolved
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- Provide extra support during sales periods, promotions, and launches
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-Events & In-Person Brand Work

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- Help set up and run pop-ups, exhibitions, flea markets, and other brand events
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- Lead in-person sales conversations and manage product displays
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- Gather customer feedback and insights from face-to-face interactions
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- Represent Muun Home warmly and authentically at events
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What We're Looking For

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- 1–3 years of experience with a D2C premium or luxury brand (mandatory) — with hands-on experience in pre-sales, conversion, or consultative selling through digital channels
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- A demonstrated ability to turn conversations (DMs, chats, comments or calls ) into actual purchases
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- Strong communication skills, written and spoken, in English
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- A natural ability to build rapport and pick up on buying signals
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- Self-motivated and organized, able to take full ownership of a query without needing close supervision
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- A genuine interest in design, home decor, or lifestyle brands
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- Willingness to take on varied responsibilities, including working at on-ground events
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Nice to have:

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- Experience with Instagram/Whats App Business tools, live chat platforms/calls or CRM/helpdesk systems
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- Working knowledge of marketplace operations (Amazon Seller Central, Tata Cliq, etc.)
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How to Applyn

Email your resume + a short intro (include one example of converting a chat into a sale) to

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Subject: Application – D2C Customer Success & Sales Conversion Associate (Muun Home)

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Reminder: Only candidates with direct D2C brand experience will be shortlisted.

📌 C Customer Success & Sales Associate (India)
🏢 Muun Home
📍 India