Job Description

Job Title: Technical Support Executive (API & Product)

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Location: Sector-62, Noida

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Company: Tech Ryde Private Limited

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Experience: 1 to 3 years (or more)

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Employment Type: Full-Time

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Shift: US Shift (Night Shift)

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Work Mode: 5 days (In-office)

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About Tech Ryde:

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Tech Ryde Private Limited is a leading technology solutions provider, delivering innovative digital transformation services in hospitality and retail space. We empower businesses with cutting-edge software solutions and seamless integrations, enabling enhanced operational efficiency and customer experience.

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Job Summary:

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We are seeking a technically adept and customer-focused Technical Support Executive (API & Product) to join our dynamic team. This role is ideal for individuals who have hands-on experience with APIs, tools like Postman or Swagger, and a passion for solving customer issues efficiently. You will be the go-to person for providing high-quality technical support and ensuring smooth integration and operation of our software products.

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Key Responsibilities:

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• Provide technical product support to clients via email, chat, or calls, focusing on API-related issues and product functionalities.

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• Perform API testing and troubleshooting using tools like Postman, Swagger, or similar platforms.

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• Analyze, diagnose, and resolve integration or application issues in collaboration with internal teams (Engineering, Product, QA).

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• Assist customers in understanding and implementing APIs, offering clear guidance and best practices.

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• Maintain a deep understanding of the product and its ecosystem to deliver rapid and effective support.

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• Document common issues, solutions,



and create support documentation and knowledge base articles.

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• Escalate complex issues to the appropriate technical teams when necessary while maintaining ownership of the case.

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• Ensure timely resolution of issues with strong focus on customer satisfaction and communication.

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Required Skills and Qualifications:

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• 1–3 years (or more) of experience in technical support, API support, or product support roles.

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• Strong knowledge of RESTful APIs, API documentation, and integration practices.

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• Hands-on experience with Postman, Swagger, or other API testing tools.

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• Ability to perform automation testing using Java Script (Selenium) or Python

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• Understanding of software development lifecycle and debugging techniques.

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• Excellent verbal and written communication skills to effectively interact with customers and internal stakeholders.

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• Strong problem-solving skills and a proactive approach to resolving technical issues.

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• Ability to work independently and collaboratively in a fast-paced environment.

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Preferred Qualifications:

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• Experience with API authentication methods (OAuth, API keys, etc.).

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• Familiarity with log analysis and debugging tools.

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• Prior experience working with SaaS or cloud-based products.

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Why Join Tech Ryde?

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• Work on cutting-edge solutions shaping the future of hospitality and retail.

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• A collaborative work environment with global clients and diverse projects.

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• Growth opportunities and ongoing learning C development support.

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• Flexible work culture and a supportive team.

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How to Apply:

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Send your updated resume to [] with the subject line "Technical Support Executive (API & Product)– Application".

📌 Technical Support Executive (API & Product) (India)
🏢 TechRyde
📍 India