Job Type: Part-time

Company Description Qzensys Solutions is a professional services firm specializing in IT staffing, consulting, software development, and technology solutions across modern platforms and tools. The company helps clients build agile, future-ready teams by providing specialized talent and expertise in cutting-edge technologies. Qzensys focuses on quality, reliability, and client success to support digital transformation and maintain competitiveness in a fast-changing technology landscape. The organization also delivers end-to-end software development services across diverse technology stacks and platforms, offering comprehensive support from strategy through implementation.Role Description This part-time, remote Freelance / Contract role focuses on Microsoft Dynamics 365 Contact Center as a Service (CCaaS) solution architecture for Qzensys Solutions’ clients. The professional in this role will design, configure, and optimize CCaaS solutions within the Dynamics 365 ecosystem, aligning technical architectures with business requirements and contact center workflows. Day-to-day responsibilities include analyzing client needs, creating solution designs, overseeing integrations with telephony and CRM systems, and supporting implementation teams with technical guidance and best practices. The role also involves preparing documentation,



collaborating with stakeholders to refine requirements, troubleshooting solution issues, and advising on scalability, performance, and security for enterprise contact center environments.Interested Folks Reach me directly (phone hidden).QualificationsStrong analytical skills to assess contact center requirements, process flows, and system performance.Proficiency in contract management and contractual agreements related to technology services and solution delivery.Experience with contract negotiation and clear, qualified communication with internal and external stakeholders.Extensive hands-on experience (8+ years) in Microsoft Dynamics 365, preferably with CCaaS, CRM, and related integrations.Proven background in designing and architecting contact center solutions, including telephony, IVR, routing, and omnichannel capabilities.Ability to work independently in a remote, freelance/contract setting, managing time and priorities effectively.Familiarity with cloud platforms (such as Azure), security best practices, and enterprise integration patterns.Bachelor’s degree in Computer Science, Information Technology, Engineering, or equivalent professional experience.Industry certifications in Dynamics 365, cloud architecture, or contact center technologies are a plus.

📌 Freelance / Contract Position – Microsoft Dynamics 365 Contact Center as a Service (CCaaS) solutions Arch (8+ Years)
🏢 Qzensys Solutions
📍 Thiruvananthapuram