Job Type: Full-time

Rise of AlphaRise of Alpha is a rapid-scaling online fitness and nutrition coaching brand for men who are serious about transforming their bodies and their lives. We run fully online macro-based coaching programs with a client base based in Australia. We're growing fast — and we need the right person to build the operational system that lets us scale without chaos, so the founder can focus exclusively on sales, brand growth, and high-level coaching decisions.The Role — What This Actually IsThis is a senior, hands-on operations role. Not a VA. Not a coordinator. Not someone who waits to be told what to do.You will build the systems this business runs on, manage the coaching team, ensure every client is being delivered to standard, and make sure no payment, renewal, or at-risk client ever falls through the cracks.Your first 90-day mission: Build a reliable operating system for client onboarding, coaching delivery, compliance tracking, payments, renewals and team accountability. At the end of 90 days, the founder should be able to see the entire business through one dashboard and trust that nothing is being missed.The founder will focus primarily on sales, brand growth and high-level coaching decisions. You will build and manage the operational system supporting those functions.What You Will OwnSystems & SOPsAudit the complete client journey from lead to completion — map every repeated processBuild and document SOPs for: client onboarding, program delivery, weekly check-ins, nutrition execution, compliance tracking, coach management, renewals, paymentsCreate a master client database — every active client, their package, start date, completion date, compliance status, renewal forecastBuild and maintain a weekly operations dashboard — the founder sees the entire business in one view every FridayTeam ManagementDirectly manage the coaching team (currently one coach, scaling)Assign daily and weekly tasks to coaches, hold them to performance standardsBuild and manage a quality-control process for coach outputs — check that every Loom video was sent on time, every client received their plan, every non-compliant client was flagged. Process quality is your responsibility; technical coaching decisions escalate to the founderRun weekly performance reviews with coaches against defined KPIsHire and onboard new coaches as volume scales,



using the SOPs you've builtClient Delivery & ComplianceEnsure every client is progressing through the program correctlyBuild and run a compliance tracking system — who's engaged, who isn't, what's being done about itFlag at-risk clients (non-compliant, plateauing, low motivation) before they become a problemOversee the onboarding process — every new client set up correctly from day one, no gapsFinancial TrackingTrack weekly and monthly sales, cash collected, outstanding payments, failed payments, refundsMonitor client start dates, completion dates, and renewal forecastsFollow up on outstanding payments — you don't have authority over the bank account, but you have full visibility and responsibility for flagging issuesSales Operations (secondary — build into after 30 days)Document and maintain the lead-to-client handover processEnsure every new sale enters onboarding correctly with no gapsTrack clean pipeline numbers for the founder before every sales callYour KPIsYou will be measured on these — not on confidence, not on plans, on actual execution:New clients onboarded within agreed timeframe ✓Training and nutrition plans delivered on time ✓Weekly check-ins completed and responded to on schedule ✓At-risk clients identified and contacted before they churn ✓Outstanding payments followed up within 48 hours ✓Renewals discussed with clients before program completion ✓Coach tasks completed by deadline ✓Client issues resolved within agreed timeframe ✓Essential SOPs completed and actively followed ✓Dashboard updated accurately every week ✓30/60/90 Day DeliverablesDays 1–30Audit the complete client journeyCreate master client databaseSet up payment and renewal trackingMap every repeated business processIdentify immediate delivery risksBegin documenting coaching standards and SOPsDays 31–60Complete all essential SOPsLaunch client compliance trackerIntroduce coach task and performance trackingEstablish weekly operations meetingsBuild client-risk and escalation processDeliver first weekly dashboard to founderDays 61–90Manage operations with minimal reminders from founderImprove onboarding and check-in consistency measurablyBuild renewal proceduresRecommend future hiring requirements based on capacityShow measurable improvement in delivery reliabilityWhat We Need From YouBased in India, fluent in Hindi and English (spoken and written)Proven hands-on experience building SOPs and systems from scratch — not following someone else's, building your ownHas managed a remote team and held people to real performance standards — not just coordinatedExperience inside an online coaching, fitness, or service business strongly preferredExtremely organised and proactive — you catch problems before the founder sees themStrong written communication — you'll be reviewing client-facing content for quality and completenessComfortable with tools: Kahunas, MyFitnessPal, Loom, WhatsApp Business, Google Drive (or fast to learn)Available Sunday mornings IST — this is non-negotiable as it is our client check-in dayCompensation₹45,000–₹65,000/month based on demonstrated experience. 90-day probation period with full-time terms from day one. Performance and compensation review at 90 days — strong performers grow fast in this business. If you're exceptional and can prove it, there is significantly more earning potential as the business scales.This Is NOT For You If:You need to be told what to do every dayYour experience is only following systems, not building themYou're coming from a large corporate environment with no startup or scaling experienceYou're looking for a comfortable, low-accountability roleYou're good at interviews but light on actual resultsHow To ApplySend a short message or 2-minute video covering these three things specifically — generic applications will not be considered:A system or SOP you built from scratch: what was the problem, what did you build, what was the measurable result?How you've managed remote team members and held them to performance standards — give a specific exampleWhy this role and this business specificallyShortlisted candidates will be given a paid practical assignment before any offer is made. We hire based on what you can do, not what your CV says.Working Hours: Monday–Friday 9:30am–6:30pm IST · Sunday 9:30am–2:00pm IST (client check-in day) · Saturday off · Wednesday half day off

📌 Operations & Client Success Manager (Rajkot)
🏢 Rise of alpha
📍 Rajkot