? About FlexyPe

FlexyPe is the full-stack infrastructure for eCommerce — powering identity, cart, checkout, and post-purchase experiences for 800+ D2C brands. We process ₹300 Crores+ GMV, have a 100M+ shopper identity network, and we're profitable and bootstrapped with a 15-person team. We're now entering our next growth phase and need someone who can sell the value to merchants who don't know they can get a better one yet.

We’re small, scrappy, and building the future. If you thrive in chaos, love wearing multiple hats, and want to leave fingerprints all over a rocketship, read on.

Role Overview

We're looking for a Customer Retention Manager to own one of the most key numbers in the business: whether our merchants stay, succeed, and grow with us. Merchants come in — your job is to make sure they never have a reason to leave. This is a high-ownership role reporting closely to the founders, where you'll own retention end to end: understanding why merchants churn, fixing it, and building the playbook that keeps our best brands for the long haul.

What You'll Own

- Retention & churn — own the merchant retention rate as your core metric. Know your at-risk accounts before they go quiet, and act.
- Merchant relationships — build real, trusted relationships with our D2C founders and their teams; become the person they call first.
- Onboarding-to-value — make sure every new merchant hits their first real win fast, because the first 30 days decide the next 12 months.




- Health monitoring — build and watch account-health signals (usage, GMV trends, support patterns) to catch risk early instead of reacting late.
- Win-backs & escalations — step into unhappy accounts, resolve the root cause with product and tech, and turn detractors into advocates.
- Upsell & expansion — grow existing accounts into more of our suite (identity, cart, checkout, post-purchase).

What We're Looking For

- 1-3 years in customer success, account management, or retention — ideally owning a churn or renewal number, not just tickets.
- Experience with D2C / eCommerce / Shopify brands, or as a D2C enabler (checkout, logistics, marketing, retention tooling) is a strong plus — you'll already speak the merchant's language.
- Someone who's data-comfortable — can read usage and GMV trends, spot the leak, and act on it.
- Sharp communicator who can hold their own with a founder on the other side.
- A genuine owner — self-starter who takes a problem and closes it, no hand-holding.
- Comfortable with the pace and ambiguity of an early-stage, founder-led team.

? Compensation: ₹4 – 8 LPA, based on experience and performance + performance bonuses tied to retention outcomes

? Location: Fully remote — apply from anywhere in India

?️ Working days: 6 days a week

Note: This is a high-ownership role with the founding team. Apply only if you're ready to own a hard number and actually move it — not just manage a queue.

📌 Customer Retention Manager (Nagpur)
🏢 FlexyPe
📍 Nagpur