Job Title: Associate Vice President, Training (RCM BPO)
Location: Pune
Work Mode: Not specified by client — recommend WFO/Hybrid (confirm; training leadership roles at this level in RCM BPOs are typically WFO given floor visibility needs)
Experience: 12+ years in training, learning & development in BPO or healthcare, including 5+ years in a leadership role
Education: Bachelor's in Healthcare Management, Business Administration, or related field (Master's a plus)
CTC: Up to 60 LPA
Notice Period: 30–45 days

Roles & Responsibilities

Design, implement, and continuously improve company-wide training and development programs aligned with business objectives and client needs
Lead and mentor the training department — trainers, curriculum creation, onboarding, upskilling for RCM BPO staff
Analyze performance metrics to identify training gaps, measure program effectiveness, drive quality/efficiency/engagement improvements
Manage training budgets; evaluate and integrate learning technologies (LMS, virtual tools)
Ensure compliance with healthcare regulations and certification standards
Own end-to-end training strategy across billing, coding, claims, payer relations, and compliance functions
Represent the training function in client governance calls / QBRs where training quality/TAT is a delivery metric

Mandatory Skills

Revenue Cycle Management (RCM) — billing, coding, claims, payer relations & compliance
Learning Management Systems (LMS) implementation & administration
Healthcare compliance knowledge (HIPAA,



regulatory standards)
Data analysis & metrics evaluation for training effectiveness
Project management & resource allocation

Good to Have

eLearning authoring tools (Articulate Storyline, Captivate)
Cloud-based training delivery platforms
CRM/client relationship systems exposure
Change management methodologies

Must-Have Soft Skills

Leadership and team management
Excellent communication, presentation, interpersonal skills
Analytical mindset, data-driven decision-making
Strong project management capability
Ability to build training programs that drive measurable performance improvement

Positive-to-Have Soft Skills

Strategic thinking, continuous improvement orientation
Mentoring and coaching
Client-focused relationship management
Innovation mindset for new learning tech
Adaptability to evolving regulations/client needs

. Skillset Required: Revenue Cycle Management (RCM), Medical Billing, Medical Coding, Payer Relations, Claims Management, Healthcare Compliance, HIPAA Compliance, Learning Management Systems (LMS), Training Strategy & Learning & Development (L&D;), Training Needs Analysis (TNA), Curriculum Design & Development, Employee Onboarding & Upskilling, Employee Onboarding & Upskilling, Data Analysis & Reporting, Resource Planning & Allocation, Budget Management, Leadership & Team Management, Stakeholder & Client Management, Analytical & Data-Driven Decision Making, Process Improvement & Quality Management, US Healthcare, BPO, Healthcare Services

📌 Associate Vice President& Training (RCM BPO) (India)
🏢 r3 Consultant
📍 India