Role & responsibilities

- Own and manage the end-to-end eCommerce technology stack Shopify storefronts, OMS, payment gateways, logistics integrations, marketplace connectors, and supporting tools ensuring high availability and peak performance.
- Serve as the L2 escalation point for all eCommerce platform issues, performing root cause analysis, coordinating fixes with vendors/developers, and driving resolution within SLAs.
- Monitor platform health, uptime, page load speeds, and checkout conversion funnels; proactively identify and resolve performance bottlenecks before they impact revenue.
- Manage Shopify theme customisations, app ecosystem, and plugin updates, ensuring compatibility, security patches, and feature enhancements are deployed without disruption.
- Oversee integrations between Shopify, OMS, ERP, CRM, and marketplace APIs troubleshooting data flow issues across orders, inventory sync, pricing, and catalogue updates.
- Coordinate with payment gateway providers (Razorpay, PayU, or equivalent) to ensure seamless transaction processing, reconciliation accuracy, and PCI compliance.
- Partner closely with the eCommerce business team (HOD and category managers) to translate campaign requirements, promotional mechanics, and new feature requests into technical execution plans.
- Manage vendor and agency relationships for Shopify development, UI/UX enhancements, and third-party app support tracking deliverables, SLAs, and costs.
- Ensure catalogue accuracy and data integrity across all digital channels, coordinating product uploads,



attribute management, and image/content publishing workflows.
- Support new channel launches, seasonal traffic surges (Diwali, Akshaya Tritiya, sale events), and campaign go-lives with pre-launch readiness checks and war-room support.

Preferred candidate profile

- Graduate in Science, IT, Computer Science, or a related technical discipline.
- 7+ years of experience managing eCommerce platforms and technology operations, with hands-on exposure to Shopify (mandatory).
- Strong understanding of the eCommerce tech ecosystem, OMS, payment gateways, logistics/shipping integrations, marketplace seller portals, and catalogue management tools.
- Working knowledge of Shopify Liquid templating, APIs, webhooks, and the Shopify app ecosystem.
- Experience managing integrations between eCommerce platforms and ERP/backend systems via APIs or middleware.
- Familiarity with marketplace operations on Amazon Seller Central, Flipkart Seller Hub, or similar platforms.
- Solid grasp of web performance fundamentals, Core Web Vitals, CDN, caching, and checkout optimisation.
- Robust vendor and agency management skills with a track record of holding external partners accountable to delivery timelines and quality.
- Data-oriented mindset, comfortable working with Google Analytics, Shopify Analytics, or equivalent tools to diagnose issues and measure impact.
- Ability to work cross-functionally with marketing, merchandising, and business teams in a fast-paced, revenue-driven environment.

📌 Manager - eCommerce Support (Maharashtra)
🏢 PNG Jewellers
📍 Maharashtra