Eligibility Parameters:

- Minimum 2 year of Managerial/supervisory (Team Handling) experience in operations / Sales.
- Exposure to Team Handling.
- Good understanding of current industry/business.
- Exposure to large format stores/business is preferred.
- Technology Savvy.

Preferred Industry: Retail, hospitality, QSRs, FMCG.

Education Qualification:

- Minimum: Graduation (Any Stream)
- Desired: MBA (any stream)

Reporting To: Unit Head

Experience

- Minimum 2 years of managerial experience

Age Limit

- Maximum 35 years

Required Competencies:

- Team work
- Leadership skills
- Coaching & Counselling skills
- Initiating Action / Results Focus,
- Customer Focus
- Process Orientation.

Key Accountabilities/Responsibilities:

The most significant end-results for which an incumbent would be held responsible at the end of the year

Setting the floor:

- Planogram Communication - To ensure availability of updated and approved Planogram
- Floor presentation compliance
- Ensuring merchandise is stacked properly for customers at all times
- Communicating, maintaining and replenishing the VM Plan.
- Interface with housekeeping and maintenance

Manpower Planning:

- Making schedule and allocating manpower. (Using customer assistance requirement and CE pattern as bases)
- Ensuring manpower availability on the floor and cash tills at all times
- Leave plan creation and sanctioned
- Comp. Off control. No comp off to be taken after 15 days
- Scheduling breaks




- Compliance Manpower movement is checked twice a day

Inventory Management:

- Track top five styles in every sub department
- Methods of exposing the top 5 styles
- Records results
- PICS

Setting and achieving the sales objectives:

- Focus on maximization of Private brands sales.
- Converting value into Unit targets
- Developing sales plan to achieve the targets
- Communicating the plan and targets
- Monitoring of the targets
- Feedback to Merchandisers
- Ensuring picking accuracy and timeline for online orders

Increasing Loyalty Base:

- Maximizing the first citizen enrollments
- Push maximum number of app downloads in the store.

Customer Care:

- Customer assistance management
- Seeking feedback actively
- Active interface with the customers and detailed feedbacks to be taken for areas of improvement.
- Omni Chanel - Smooth exchanges/returns for a hassle free after sale experience.

Product Knowledge:

- To ensure all CCAs are trained in basic product knowledge and fashion guide test. Reviews continuously.
- New product information communication to all CCAs
- Training team members on mobile app usage and features (FAB).

Team Management

- Motivating CCAs
- Focus the team to achieve targets
- Identifying developmental needs
- Training the team

Competition Survey:

Check new trends and benchmark competition vis--vis SS.

Shrinkage control:

Identify most pilfered categories and set up systems to reduce the pilferage

📌 Department Manager (Gujarat)
🏢 Shoppers Stop
📍 Gujarat