Guest Relations Executive
Experience: 2- 5 Years
Education: Min Graduate in Any field
Job Summary:
We are seeking a professional and customer-focused Guest Relations Executive to serve as the first point of contact for visitors and clients. The ideal candidate should possess excellent communication skills, a pleasant personality, and the ability to provide exceptional customer service while supporting sales and administrative functions.
Key Responsibilities:
- Welcome and assist guests, clients, and visitors in a professional manner.
- Coordinate and schedule property site visits and tours for prospective customers.
- Support the sales team through lead follow-ups and customer coordination.
- Manage front desk operations, visitor records, and appointment schedules.
- Prepare reports, maintain documentation, and assist with administrative activities.
- Respond to customer inquiries via phone, email, and in person.
- Address guest concerns and escalate issues appropriately to ensure customer satisfaction.
- Collect and maintain customer feedback for service improvement.
- Assist in organizing property launch events, promotional campaigns, exhibitions, and other marketing activities.
- Ensure availability and proper management of office supplies and reception area standards.
Required Skills:
- Excellent verbal and written communication skills.
- Strong customer service and interpersonal skills.
- Skilled appearance and positive attitude.
- Strong organizational and multitasking abilities.
- Proficiency in MS Office and basic administrative tools.
- Ability to handle guest interactions with confidence, professionalism, and courtesy.