Job Responsibility

1. Work experiences have involved working within a team based culture. This involved planning, organization, co-ordination and a fair distribution of tasks and effective communication amongst all staff members and customers

2. Receive in bound calls at the designated branch. Explain the concept of products either over phone or in the branch office with the standard procedure. Attend all walk in customers and help them with their queries regarding the products. Build excellent rapport with the customers by providing them excellent service.

3. Maintenance & Updating of Documents, Files, Registers on daily basis. Prepare computerized KYC of every recent customer. Maintain computerized database ensuring both customer profile & contact details.

4. Prepare & manage Correspondence, Reports and Documents. Send Business promotional mailers to prospective clients giving information about the company and the products.

5. Send Monthly Marketing Report, Advt. Response Report & duly filled customer feed back from to Corporate Office monthly basis,



as per the prescribe MS Office reporting format. Send KPA report & Daily Business Report on daily basis, as per the prescribe MS Office reporting format.

6. Deals with incoming emails, faxes & post, often corresponding on behalf of the respective Branch Manager. Checks stationeries at the designated branch on daily basis & also prepare letters, documents, general administrative work and clerical work.

7. Check emails and reply independently.

8. Keep attendance and leave record of all employees.

9. Accepting cheques, cash from the customers.

10. Maintaining bills related to data card, electricity, telephone etc.

11. Collect the updated information of Sales Executives and make a report.

12. Drafting letters, handling documentations, filing etc.

13. Taking dictation & drafting letters.

14. Handling walk- in customers and convincing them for the service.

Computer Knowledge

- Basic knowledge of computer like MS-Office, MS-EXCEL, Outlook etc.

📌 Back Office Executive - Female (West Bengal)
🏢 D tech Management Resource
📍 West Bengal