We are hiring freshers and junior professionals for the role of Inbound Voice Process Executive at our Noida location. If you have excellent verbal communication skills, a customer-first mindset, and an interest in customer relationship management, we want you on our team.
Key Responsibilities
- Call Handling: Efficiently manage 150 to 200 inbound customer calls daily while maintaining high quality and productivity standards.
- Query Resolution: Address customer queries, resolve issues effectively, and provide accurate information about services/products.
- Performance Metrics: Consistently meet daily, weekly, and monthly targets, including Average Handling Time (AHT), quality scores, and customer satisfaction (CSAT).
- Value Addition: Identify opportunities to upsell or cross-sell relevant products and services during customer interactions.
Required Candidate Profile
- Solid verbal communication and active listening skills in English and Hindi.
- Ability to handle customer queries patiently and professionally.
- Basic computer proficiency and familiarity with handling call center tools/software is a plus.
- Targets-driven mindset with an openness to upselling.
- Ready to work from the Noida office.