The NOC Support Engineer role in Noida is pivotal in ensuring seamless network operations within the telecom sector. As a Level 3 engineer, the incumbent will provide expert support on incident resolutions and technical operations across a wide array of network technologies, including routers, switches, firewalls, and cloud platforms.

Description

- Minimum of 3-6 years of experience in network monitoring or technical support roles within the telecom sector.
- Strong understanding of networking concepts including OSI Model, TCP/IP, VLANs, subnetting, and routing & switching.
- Proficiency in monitoring tools such as BMC Helix and Nagios, with experience in incident handling using systems like SMP, Remedy, or Jira.
- Basic troubleshooting skills, including the ability to perform ping, traceroute, telnet, SSH, and SNMP checks.
- Familiarity with cloud platforms such as AWS, Azure, and GCP, with optional exposure to virtualization technologies.
- Excellent analytical and problem-solving skills, with solid attention to detail for monitoring alerts and logs.
- Effective communication skills to interact with L2 teams, vendors, and stakeholders, with the ability to document and escalate incidents efficiently.

Key Responsibilities





- Provide L1 support for incident resolutions and technical operations on WAN technologies such as routers, switches, firewalls, proxies, and load balancers.
- Utilize strong technical skills in L2 and L3 networking protocols to ensure smooth network operations and performance.
- Manage and resolve network faults and incidents from P1 through P4 within specified SLAs, ensuring swift response and resolution.
- Implement ITIL-based incident, problem, and change management practices, adhering to established service level agreements.
- Collaborate with external suppliers such as BT and Verizon to address and resolve ongoing network issues effectively.
- Report network status to key stakeholders, ensuring transparency and timely communication of incidents and resolutions.
- Demonstrate flexibility in work approach by participating in 24/7 rotational shifts, ensuring continuous network monitoring.
- Monitor alerts using BMC Helix Operation Management tool, create tickets, and perform L1 investigation and supplier management for approximately 4,000 devices.

Requirements

- Bachelor's degree in Telecommunications, Computer Science, or a related technical field.

Interview Process

- AI based interview.
- Mandatory Face-to-face Interview (Thursday, 9th July, 2026 and Friday, 10th July, 2026)

📌 Noc Engineer (Uttar Pradesh)
🏢 Net Connect
📍 Uttar Pradesh