- Ensure timely accurate processing of claims
- Researching and resolving complex issues
- Analyze, validate and process transactions as per Desktop procedures
- Analyze and research all discrepancies in the claims report and mailbox
- Research, investigate and resolve outstanding items in claims reports mailbox
- Resolve claim concerns, complete build requests and setup structure for claims
- Scripted calls to customer to gather claim feedback,
- Explicit and accurate written and verbal communication (Scripted and Templatized) with employee, employer stateside resources by email
- Utilize internal and external specialty resources to maximize impact on each claim file
- Ensure assigned targets are met in accordance with SLA and Internal standards
- Ensure quality of transaction is in compliance with predefined parameters as defined by Process Excellence
- Work as a team member to meet office goals to obtain disability s vision while demonstrating core values and meeting key measures.
- Ability to communicate effective with stateside stakeholders via emails calls to have logical discussion
- Analyze, validate and process transactions as per Desktop procedures (L3 L4) for complex non-complex work types
- Ensure adherence to established attendance schedules
Disclaimer : This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.