Job Description

Job Title: Technical Support

Rotational or Rostered Shift timings and week offs Experience Required: 2+ yrs.

Notice Period: Immediate joiners / 15-30 days.

Location: Noida, Sector-68 (Work from Office)

Job Overview: Candidate will be responsible in hardware, networking, or system troubleshooting/diagnosis problem solving technical support.

Key Skills:

- POS Hardware Support
- Installed, configured, and POS products, barcode scanners, receipt printers, cash drawers, card payment devices, customer displays, and other POS peripherals.

Key Responsibilities:

- Provide remote technical support to customers and field teams via phone, email, and ticketing systems for POS hardware and peripheral-related issues.
- Diagnose and troubleshoot issues related to POS terminals, barcode scanners, receipt printers, cash drawers, card payment devices, customer displays, and other POS peripherals.




- Guide customers through step-by-step troubleshooting procedures to identify and resolve hardware and connectivity issues.
- Log, track, prioritize, and resolve support tickets while ensuring compliance with SLA commitments.
- Provide technical guidance and training to customers on the proper usage and maintenance of POS equipment.
- Abale to installation and troubleshooting Printer and scanners and other output devices.
- Excellent problem determination and problem-solving skills.
- Excellent time management and troubleshooting skills.
- Communication & Interpersonal Skills.
- Creative Thinking Skills.

Why us?

Perks & Advantages:

- Immense opportunities for growth, personal development & career opportunities.
- We also champion a workplace culture that thrives on passion, collaboration, efficiency, and innovation.
- Dynamic Teamwork Environment, Fantastic flexibility
- Work life balance.

📌 Technical Support || Excellent English || International Process (Uttar Pradesh)
🏢 Broadway Infotech
📍 Uttar Pradesh