- Respond to customer inquiries via phone, email, chat, or social media in a timely and qualified manner.
- Resolve customer complaints and provide effective solutions to ensure customer satisfaction.
- Maintain a thorough understanding of the company's products, services, and policies.
- Record and update customer interactions accurately in the CRM or ticketing system.
- Escalate complex issues to the appropriate departments when necessary.
- Follow up with customers to ensure issues have been resolved successfully.
Preferred Candidate Profile:
Any UG/Graduate/Fresher/Experienced can apply
Candidate must have fluency in English.
Interested candidate can reach out to Hr Fara Fatima ((phone hidden))