- Handling complete post-Sales CRM operations for real estate projects.
- Customer documentation management including Agreement to Sell, Sale Deed, KYC, and other legal documentation coordination.
- Payment tracking, demand generation, follow-ups, and coordination with Accounts Team.
- Managing customer queries, complaints, and escalation handling.
- Coordination with Legal, Accounts, Construction, and Sales teams.
- Preparing Post-Sales MIS reports and collection reports.
- Monitoring customer payment schedules and ensuring timely collections.
- Maintaining CRM software data accuracy and reporting.
- Handling bank loan cases.
- Possession management and handover coordination.
Ensuring customer satisfaction and retention
Preferred candidate profile :
- Strong knowledge of real estate post-sales process and documentation.
- Expertise in CRM software and MIS reporting.
- Valuable understanding of RERA compliance and property documentation.
- Excellent communication and negotiation skills.
- Strong coordination and follow-up abilities.
- Problem-solving and customer grievance handling capability.
- Team handling experience preferred.