We are hiring for a Customer Service Executive - Airport role for our client, an airline / airport services company.
Key Responsibilities:
- Assist passengers with check-in, boarding, and travel-related queries
- Handle passenger complaints and service recovery professionally
- Provide information on flight schedules, gates, and airport facilities
- Support passengers with special assistance needs
- Ensure adherence to airline service standards and grooming guidelines
Required Skills:
- Excellent verbal communication and customer service skills
- Presentable and professional demeanor
- Ability to work in rotational shifts
- Basic understanding of airport/airline processes
- Strong problem-solving skills under pressure
Valuable to Have:
- Prior airline/airport customer service experience
- Multilingual communication skills
- Aviation/hospitality diploma.