Roles and Responsibilities

Client Communication & Resolution:

- Handle inbound and outbound communication with clients, including phone calls, emails, and in-person meetings.
- Address client grievances, especially related to refunds and dissatisfaction, with professionalism and empathy.
- Provide legal guidance and solutions to resolve client issues amicably and efficiently.

Legal Documentation & Correspondence:

- Draft, review, and send legal notices, replies, and other correspondence related to client disputes.
- Maintain accurate records of all client interactions and legal documents.

Dispute Management & Negotiation:

- Attend to client complaints and negotiate settlements in accordance with company policies and legal standards.
- Resolve conflicts to ensure client satisfaction while safeguarding company interests.

Handling Police Complaints & Legal Proceedings:





- Attend police complaints, inquiries, and legal proceedings as required.
- Coordinate with external legal authorities and ensure timely compliance with legal requirements.

Legal Risk Management:

- Identify potential legal risks and recommend appropriate mitigation strategies.
- Assist in the development and implementation of company policies and procedures.

Qualifications & Skills:

- LL.B or equivalent legal qualification.
- Prior experience in client handling, dispute resolution, and legal compliance.
- Excellent communication and negotiation skills.
- Ability to handle sensitive and confidential information discreetly.
- Knowledge of immigration laws and regulations is preferred

📌 Lawyer (Punjab)
🏢 WWICS
📍 Punjab