Role & responsibilities

* Handle inbound and outbound customer interactions for an international airline process.

* Assist customers with flight reservations, cancellations, rescheduling, ticket modifications, and travel-related queries.

* Provide accurate information regarding flight schedules, baggage policies, check-in procedures, and airline services.

* Resolve customer concerns efficiently while delivering an exceptional customer experience.

* Maintain detailed records of customer interactions in the CRM system.

* Meet quality, productivity, and customer satisfaction targets.

* Adhere to company policies, SOPs, and compliance guidelines.

Key Skills

* Excellent verbal and written English communication skills.

* Strong customer service and interpersonal skills.

* Ability to handle customer concerns with professionalism and empathy.

* Good problem-solving and decision-making abilities.





* Basic computer proficiency and typing skills.

* Ability to work in a fast-paced, target-driven setting.

* Willingness to work in rotational shifts and rotational week-offs.

Preferred candidate profile

* Graduate or undergraduate (as per process eligibility).

* Freshers with excellent communication skills are welcome; candidates with international voice/BPO/customer service experience will be preferred.

* Comfortable working in a 247 rotational shift environment.

* Customer-focused with a positive attitude and a willingness to learn.

* Flexible to work from the Noida Sector 135 (Candor) office.

FOR MORE DETAILS CONTACT-

SIMRAN - (phone hidden)

[email protected]

📌 Travel Executive (Uttar Pradesh)
🏢 Expert Staffing Solutions New Delhi
📍 Uttar Pradesh