Experience Required: 5+ Years
Employment Type: Full-Time
Department: IT / Infrastructure / Security
Work Location: Hybrid
Role Type: Senior Technical Owner

Job Summary

We are looking for a highly skilled and experienced Senior IT Engineer to manage, improve, secure, and take ownership of our complete IT environment. The ideal candidate should have strong hands-on experience across IT infrastructure, Microsoft Azure, Microsoft 365, networking, cybersecurity, endpoint management, user support, onboarding/offboarding, vendor coordination, and IT operations.

This role is suitable for someone who is not limited to one narrow area of IT. We need a strong all-round IT professional who can review the current IT setup, identify gaps, implement improvements, maintain secure systems, troubleshoot complex issues, and support the companys ongoing growth.

The selected candidate will be responsible for ensuring that all IT systems are reliable, secure, well-documented, scalable, and aligned with business needs.

Key Responsibilities

IT Infrastructure Review & Improvement

Conduct a full review of the companys existing IT infrastructure, systems, network, cloud setup, security controls, devices, vendors, licenses, and operational processes.

Identify gaps, risks, inefficiencies, outdated systems, misconfigurations, access issues, and security weaknesses.

Prepare recommendations and implement improvements for better reliability, security, performance, scalability, and cost efficiency.

Create and maintain proper IT documentation, including network diagrams, asset records, system configurations, access records, SOPs, policies, and troubleshooting guides

.

Develop and maintain IT standards, processes, checklists, and best practices for daily operations.

Microsoft Azure, Microsoft 365 & Cloud Administration

Administer and maintain Microsoft Azure, Microsoft 365, Entra ID / Azure Active Directory, Exchange Online, SharePoint, OneDrive, Teams, and related Microsoft services.

Manage users, groups, roles, permissions, licenses, mailbox settings, distribution lists, shared mailboxes, and collaboration tools.

Configure and maintain MFA, Conditional Access, SSO, password policies, security defaults, identity protection, and access controls.

Monitor Azure resources, cloud security, usage, billing, performance, and access activity.

Support cloud-based infrastructure, virtual machines, storage, backups, networking, and security settings where applicable.

Ensure proper configuration and governance of Microsoft 365 and Azure environments.

Network Engineering & Connectivity

Design, configure, maintain, and troubleshoot LAN, WAN, Wi-Fi, VPN, routers, switches, firewalls, access points, internet links, and network failover solutions.

Manage network services including TCP/IP, DNS, DHCP, VLANs, NAT, routing, switching, VPN tunnels, firewall rules, and wireless networks.

Monitor internet connectivity, bandwidth usage, packet loss, latency, jitter, and overall network performance.

Troubleshoot network issues affecting users, servers, cloud access, VoIP, call center platforms, and business applications.

Coordinate with ISPs and vendors for connectivity issues, upgrades, outages, and service improvements.

Maintain network documentation, IP addressing records, firewall rules, and topology diagrams.

Cybersecurity & IT Risk Management

Implement and maintain security best practices across users, endpoints, cloud systems, email, network, and applications.

Manage endpoint security, antivirus, EDR, firewalls, email security, phishing protection, web filtering, device compliance, and patching.

Monitor systems for suspicious activity, unauthorized access, malware, phishing, vulnerabilities, and policy violations.

Support incident response, investigation, containment, remediation, and reporting for IT security incidents.

Apply the principle of least privilege across all user accounts, administrator accounts, service accounts, and application access.

Conduct regular access reviews to ensure users only have the permissions they need.

Maintain security policies for passwords, MFA, device usage, remote access, data protection, backups, and acceptable use.

Support internal audits, compliance checks, security assessments, and risk mitigation activities.

Onboarding & Offboarding





Manage the complete IT onboarding process for new employees.

Create user accounts, email accounts, Microsoft 365 access, application access, device assignments, security groups, phone/VoIP access, and required permissions.

Prepare laptops, desktops, mobile devices, headsets, software, VPN access, MFA setup, and required user profiles before joining.

Ensure new employees receive proper IT setup, system access, device handover, and basic technical guidance.

Manage the complete IT offboarding process for exiting employees.

Disable accounts, revoke access, reset passwords, remove sessions, recover devices, back up or transfer data, remove licenses, and update asset records.

Ensure timely removal of access from Microsoft 365, Azure, VPN, applications, shared drives, VoIP systems, CRM tools, and any third-party platforms.

Maintain onboarding and offboarding checklists to ensure no access, device, or license is missed.

Endpoint, Device & Asset Management

Manage company laptops, desktops, mobile devices, printers, scanners, headsets, monitors, network equipment, and other IT assets.

Install, configure, update, secure, and troubleshoot Windows devices and business software.

Manage endpoint compliance, patching, encryption, antivirus/EDR, remote support tools, and device policies.

Maintain a complete IT asset inventory including assigned users, serial numbers, warranty details, purchase dates, licenses, device condition, and return status.

Coordinate repairs, replacements, upgrades, procurement, and warranty claims.

Ensure all company devices are properly secured, tracked, maintained, and recovered when employees leave.

Windows Server, Active Directory & Systems Administration

Administer Windows Server, Active Directory, Group Policy, file shares, print services, permissions, and related infrastructure where applicable.

Manage domain users, groups, organizational units, access permissions, shared folders, and group policies.

Maintain server health, updates, backups, storage usage, logs, and system performance.

Troubleshoot server, authentication, file access, domain, and permission-related issues.

Support migration, cleanup, consolidation, or modernization of legacy IT systems where required.

Backup, Disaster Recovery & Business Continuity

Implement and maintain backup solutions for critical systems, cloud data, user data, servers, and business applications.

Monitor backup jobs, investigate failures, test restores, and ensure backup reliability.

Develop and maintain disaster recovery procedures for key systems and services.

Ensure business continuity planning for internet outages, hardware failures, account compromise, data loss, and critical system downtime.

Recommend improvements to reduce downtime and improve recovery time.

IT Support & Troubleshooting

Provide advanced technical support for hardware, software, network, cloud, access, email, printer, application, and user-related issues.

Troubleshoot complex technical problems from start to finish with minimal supervision.

Support both technical and non-technical users in a skilled and clear manner.

Handle escalated IT issues and provide root-cause analysis where needed.

Maintain ticketing records, issue history, resolutions, and recurring problem reports.

Identify repeated issues and implement permanent fixes instead of temporary workarounds.

VoIP, Call Center & Communication Systems

Support VoIP systems, softphones, IP phones, call center platforms, headsets, dialers, and communication tools.

Troubleshoot voice-quality issues including latency, jitter, packet loss, dropped calls, one-way audio, registration issues, and connectivity problems.

Coordinate with telecom vendors, VoIP providers, and network teams to resolve call-related issues.

Ensure users have proper call system access, device setup, and communication tools.

Vendor, License & Procurement Management

Coordinate with IT vendors, ISPs, telecom providers, software providers, cloud providers, and hardware suppliers.





Manage software licenses, renewals, subscriptions, warranties, invoices, and vendor support cases.

Assist with IT procurement, including laptops, desktops, networking equipment, firewalls, software, accessories, and cloud services.

Review vendor performance and recommend better tools, services, or cost-saving options where appropriate.

Ensure license usage is optimized and unnecessary costs are reduced.

IT Policies, Documentation & Process Control

Create, maintain, and enforce IT policies, procedures, and standards.

Maintain documentation for systems, networks, access permissions, assets, vendors, licenses, backups, and security controls.

Develop checklists for onboarding, offboarding, access requests, device setup, incident response, and system changes.

Ensure all IT changes are properly planned, documented, approved, and communicated.

Support internal process improvements and help create a more structured IT environment.

Required Skills & Experience

Minimum 5+ years of experience in IT engineering, IT infrastructure, systems administration, network administration, cloud administration, or a similar role.

Strong hands-on experience with Microsoft Azure, Microsoft 365, Entra ID / Azure AD, Exchange Online, SharePoint, OneDrive, Teams, and Intune.

Strong knowledge of networking concepts including TCP/IP, DNS, DHCP, VLANs, VPNs, routing, switching, firewalls, NAT, Wi-Fi, SD-WAN, and internet failover.

Experience managing firewalls, routers, switches, wireless access points, VPNs, and network security controls.

Experience with cybersecurity tools and practices including MFA, SSO, Conditional Access, endpoint protection, patching, EDR/antivirus, email security, access reviews, and incident response.

Experience with Windows desktops, Windows Server, Active Directory, Group Policy, permissions, remote support tools, and endpoint management.

Experience managing user onboarding, offboarding, access control, license assignment, device setup, and account deactivation.

Strong troubleshooting skills across cloud, network, endpoint, application, email, access, and security issues.

Experience with backup systems, disaster recovery, monitoring tools, documentation, asset management, and vendor coordination.

Ability to work independently, take ownership, prioritize issues, and resolve problems in a fast-paced environment.

Strong communication skills and the ability to support users at all levels of the organization.

Preferred Qualifications

Microsoft Azure, Microsoft 365, Cisco, CompTIA, Fortinet, Sophos, Palo Alto, ITIL, or similar certifications are preferred.

Experience with Intune, Defender, Sentinel, PowerShell, automation, monitoring tools, ticketing systems, and ITSM platforms is a strong plus.

Experience supporting call centers, VoIP systems, CRM platforms, dialers, and high-availability network environments is preferred.

Experience with AWS, Google Workspace, Slack, Zoom, Zoho, Salesforce, or other business applications is an advantage.

Experience building or improving IT systems for a growing company is highly desirable.

Ideal Candidate Profile

The ideal candidate is a hands-on, senior-level IT professional who can take ownership of the entire IT environment. This person should be able to review what currently exists, identify what is missing, fix problems, create structure, improve security, and support the company’s daily operations.

We are looking for someone who is proactive, organized, security-minded, technically strong, and comfortable handling multiple areas of IT, including cloud, network, cybersecurity, endpoint support, onboarding, offboarding, documentation, vendors, and infrastructure planning.

The candidate should be able to work independently, communicate clearly, and solve technical problems without needing constant supervision.

Key Requirements Summary

The candidate must have strong experience in:

- Microsoft Azure and Microsoft 365
- Network engineering and troubleshooting
- Cybersecurity and access control
- Endpoint and device management
- User onboarding and offboarding
- Windows systems and Active Directory
- IT asset and license management
- Backup and disaster recovery
- Vendor and ISP coordination
- Documentation, policies, and IT process improvement
- Advanced IT support and troubleshooting

📌 Senior Information Technology Engineer (Telangana)
🏢 Universal Response Systems
📍 Telangana