Candidates are requested to mention HR Naaz when they Scan the QR at office and also On top of their resume

Job description:

We are looking for a customer-focused and detail-oriented International Chat Support Associate to join our team. The ideal candidate should have a minimum of 6 months of experience in an International Chat Process, possess excellent written communication skills, and be comfortable handling customer queries through chat in a fast-paced environment.Key Responsibilities

- Respond to customer queries promptly and professionally through live chat.
- Provide accurate information and resolve customer concerns while maintaining high service standards.
- Handle multiple chat conversations simultaneously with efficiency and accuracy.
- Escalate complex issues to the appropriate team when required.
- Maintain detailed and accurate records of customer interactions.
- Meet quality, productivity, and customer satisfaction targets.
- Adhere to company policies, processes, and compliance guidelines.

Eligibility Criteria

- Minimum 6 months of experience in an International Chat Process (mandatory).
- Excellent written English communication skills.
- Minimum typing speed of 30 WPM with valuable accuracy.
- Basic computer knowledge and the ability to navigate multiple applications.
- Strong problem-solving and customer service skills.




- Ability to multitask and work in a target-driven environment.

Shift Requirements

- Must be flexible to work night shifts and graveyard shifts.
- Willingness to work on weekends and rotational shifts, if required.

Transportation

- Two-way cab facility will be provided for employees residing within the hiring radius, as per the company's transportation policy.

Preferred Candidate Profile

- Customer-centric attitude with a positive and professional approach.
- Ability to work independently and as part of a team.
- Strong attention to detail and time management skills.
- Quick learner with the ability to adapt to changing business requirements.

Education

- Any Graduate or Undergraduate (as per company eligibility criteria).

Benefits

- Competitive salary.
- Two-way cab facility (within the hiring radius).
- Career growth and learning opportunities.
- Employee engagement activities.

Work Location: Hyderabad

Contact Details :

Name - Naaz

phone number - (phone hidden)

Email - [email protected]

Note: Candidates are requested to mention HR Naaz when they Scan the QR at office and also On top of their resume

Disclaimer: IntouchCX never asks for money or sensitive personal information during the hiring process.

📌 Hiring For International Chat Process (Telangana)
🏢 IntouchCX
📍 Telangana