Job Title: Contact Center Agent (CCA)
Experience - 3-5 Years
Skills - International Voice Process

Location: Hyderabad

Job Summary:
We are seeking dynamic and customer-oriented individuals in our Global Excellence Center (contact center). The ideal candidates will possess strong communication skills and have a solid background in customer service, specifically in international voice or email/chat processes.

Key Responsibilities:

- Handle inbound and outbound calls for customer queries and service requests.
- Provide effective customer service through voice, email, or chat communication.
- Accurately log and manage customer issues and inquiries using Salesforce or other ticketing tools.
- Ensure high levels of customer satisfaction by resolving complaints and providing timely follow-up.
- Maintain consistent communication with customers to ensure prompt and accurate resolution.




- Collaborate with internal teams to address and resolve issues effectively.
- Follow service level agreements (SLAs) to deliver timely and effective customer support.
- Required Qualifications:

- Any Graduate (Preferred).
- 3+ years of experience in voice or email/chat customer service processes (international experience is mandatory).
- Strong verbal and written communication skills.
- Ability to handle customer interactions with professionalism and empathy.
- Knowledge of Salesforce or other ticketing tools is an added advantage.
- Immediate joiners are preferred.
- Flexibility to work in rotational shifts and rotational week-offs.

Exclusions:

- Sales experience is not eligible for this role.
- Freshers are not eligible

📌 Hiring _ CCA Executive (Telangana)
🏢 Latinem
📍 Telangana