Were Hiring: Subject Matter Expert (International voice Process)

- Location: Gurgaon
- Experience: Minimum 1 year as SME (International process)
- Work Mode: 5 Days Working
- CTC: Up to 5.5 Lakhs
- Process: International Process

Key Responsibilities:

- Supervise day-to-day operations of a team of call center associates, including work and attendance monitoring in line with organizational policies and legal requirements.
- Provide effective coaching to team members to ensure consistent high performance.
- Identify performance-related issues, develop action plans, and implement corrective measures.
- Ensure service delivery meets contractual Key Performance Indicators (KPIs) and financial expectations.
- Communicate expectations clearly and provide timely updates to employees.
- Act as a subject matter expert in handling escalated customer calls when required.




- Stay updated on internal processes, policies, and procedures; attend required manager development training.

Required Skills:.

experience in call center operations, with at least 1 year in a supervisory role.

- Highly motivated with strong coaching and mentoring skills to drive team performance.
- Ability to work under pressure, multitask, and meet deadlines.
- Robust oral and written communication skills.
- Proven ability to lead, mentor, and provide direction to team members.
- Flexible to work in rotational shifts.
- High attention to detail and analytical skills.
- Effective communication and feedback delivery

Apply Now

Call: (phone hidden) Email: [email protected]

📌 Subject Matter Expert (Haryana)
🏢 Hiresquad
📍 Haryana