Key Responsibilities

- Welcome guests with a warm, professional, and courteous attitude.
- Perform guest check-in and check-out efficiently in accordance with hotel procedures.
- Handle room reservations, cancellations, modifications, and special requests.
- Respond promptly to guest inquiries, requests, and complaints, ensuring timely resolution.
- Provide accurate information about hotel facilities, services, local attractions, and transportation.
- Process payments, prepare invoices, and maintain accurate guest billing records.
- Answer and direct telephone calls, emails, and other guest communications.
- Coordinate with Housekeeping, Food Beverage, Engineering, and other departments to fulfill guest requirements.
- Maintain guest records and update information in the Property Management System (PMS).
- Ensure the front desk and lobby area are clean, organized, and welcoming.
- Handle foreign currency exchange and cash transactions, where applicable.
- Follow company policies, security procedures, and confidentiality standards.
- Assist in emergency situations by following hotel safety and evacuation procedures.
- Support daily front office operations and contribute to achieving guest satisfaction goals.

Qualifications

- Diploma or Bachelor's degree in Hotel Management, Hospitality Management, Tourism, or a related field is preferred.
- 02 years of experience in front office, guest services, customer service, or the hospitality industry.
- Fresh graduates with excellent communication and customer service skills are encouraged to apply.

Required Skills
Technical Skills

- Front office operations
- Property Management System (PMS) knowledge (e.g., Opera, IDS, or similar)
- Reservation management
- Check-in and check-out procedures
- Billing and cash handling
- Microsoft Office Suite (Word, Excel, Outlook)
- Telephone and email etiquette
- Guest record management




- Basic knowledge of hospitality standards and hotel operations

Customer Service Soft Skills

- Excellent verbal and written communication
- Outstanding customer service orientation
- Professional grooming and presentation
- Strong interpersonal and relationship-building skills
- Active listening
- Problem-solving and conflict resolution
- Multitasking and time management
- Attention to detail
- Organizational skills
- Teamwork and collaboration
- Adaptability and flexibility
- Ability to remain calm under pressure
- Positive attitude and hospitality mindset
- Cultural awareness and sensitivity

Key Performance Indicators (KPIs)

- Guest satisfaction scores
- Check-in and check-out efficiency
- Accuracy of reservations and billing
- Response time to guest requests
- Resolution of guest complaints
- Front office audit accuracy
- Compliance with hotel policies and procedures
- Attendance, punctuality, and teamwork

Working Conditions

- Hotel front office setting with continuous guest interaction.
- Rotational shifts, including weekends, public holidays, evenings, and overnight shifts as required.
- Requires standing for extended periods and maintaining a professional appearance.
- Fast-paced environment requiring the ability to handle multiple tasks simultaneously.

Preferred Attributes

- Friendly, approachable, and service-oriented personality
- High level of professionalism and integrity
- Strong sense of responsibility and accountability
- Ability to build positive guest relationships
- Willingness to learn and grow within the hospitality industry
- Ability to work independently as well as part of a team

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.

📌 GSA Front Office Professional (Haryana)
🏢 East India Hotels (EIH)
📍 Haryana