Key Responsibilities:

- Manage a team of technical executives in service desk operations
- Main objective of the role will be to supervise the day to day delivery and performance of the team
- The role will also require the individual to motivate mentor coach and groom the team
- Ensure process KM compliance along with meeting client and internal commitments
- Own all customer escalations and complaints
- General knowledge skills
- Knowledge of Customer care operations
- Experience in managing teams
- Able to coach mentor motivate and interact with people
- Excellent verbal and written communications
- Robust decision making and analytical ability
- Demonstrate patience passion for problem solving ability to use knowledge bases tools
- Technical skills
- Min
- 2 3 yrs




- experience in working in Service Desk Tech support process providing remote support for Laptops Desktops LAN Issues Application support Small Forms etc
- Advance knowledge of T S OS Windows XP 10 Browsers MS Office suite
- Advance knowledge of T S Small Forms iOS Android Windows
- Intermediate knowledge of Registry Fix Patch upgrades Virus T S Security Encryptions
- Intermediate knowledge of Network collaborations VPN T S
- Intermediate Networking knowledge
- Familiarity with RDC Remote Desktop Connection

Preferred Skills:

Customer Service->Star hub- Service desk

📌 Technical Team Lead (India)
🏢 Infosys BPM
📍 India