Insurance Full-Time Job ID: DGC00939

Chennai, Tamil Nadu 1-4 Yrs ₹02 - ₹05 Yearly

Key Responsibilities:

- Serve as the primary point of contact for clients regarding medical insurance claims and policy-related queries.
- Assist clients with claim documentation, submission, and tracking.
- Liaise with insurance companies, brokers, and hospitals for smooth processing of claims.
- Provide guidance to clients on claim eligibility, coverage details, exclusions, and procedures.
- Resolve client issues and escalate complex cases to relevant departments as needed.
- Maintain updated records of all client interactions, claims, and documentation.
- Conduct periodic reviews and follow-ups with clients to ensure satisfaction and timely resolution.
- Educate clients on changes in policy terms, procedures,



or regulatory updates.
- Support recent client onboarding by explaining service processes and setting expectations.
- Collaborate with internal departments.

Preferred candidate profile

- Min 4 years of experience in client servicing, preferably in the health or medical insurance sector.
- Strong understanding of health insurance terms, claim processes, and TPA coordination.
- Excellent communication and interpersonal skills.
- Problem-solving mindset and ability to handle pressure.
- Proficiency in MS Office.
- Knowledge of IRDAI regulations is a plus.

📌 Assistant Manager - Client servicing (India)
🏢 Desirous Global Consulting
📍 India