Job Description

We are seeking a professional and organized Front Office Associate to join our team in Gurugram, India. As the first point of contact for our organization, you will play a crucial role in creating a welcoming and efficient front office environment. This position requires someone who is customer-focused, detail-oriented, and capable of managing multiple tasks simultaneously while maintaining a high level of professionalism and courtesy.

- Greet and welcome visitors, clients, and employees with professionalism and courtesy
- Answer, screen, and direct incoming phone calls and emails to appropriate departments or personnel
- Maintain and manage the reception area to ensure it is clean, organized, and welcoming
- Schedule appointments and manage calendars for executives and team members
- Perform data entry and maintain accurate records and filing systems
- Process incoming and outgoing correspondence and packages
- Provide administrative support to various departments as needed
- Handle general inquiries and direct callers to the appropriate resources
- Assist with onboarding procedures for new employees




- Coordinate office supplies and equipment ordering
- Maintain confidentiality and handle sensitive information with discretion
- Support special events and meetings with logistical coordination

Qualifications

- Proven customer service experience in a professional office environment
- Excellent verbal and written communication skills in English
- Strong organizational and time management abilities
- Proficiency in data entry and MS Office applications
- Professional phone etiquette and communication skills
- Ability to multitask and prioritize effectively in a fast-paced setting
- Attention to detail and accuracy in administrative tasks
- Interpersonal skills and ability to work collaboratively with diverse teams
- Flexibility and adaptability to changing priorities
- Preferred: Experience with office management software or CRM systems
- Preferred: Multilingual capabilities
- Preferred: Prior experience in hospitality, reception, or customer-facing roles
- Preferred: Knowledge of office protocols and professional business practices

📌 Front Office Associate (India)
🏢 AccorHotel
📍 India