Key Responsibilities

AMS Support & Incident Management

- Provide L2/L3 support for SAP C4C issues
- Troubleshoot and resolve: Sales & Service processes (Leads, Opportunities, Quotes, Tickets), UI issues, workflow failures, and business rule errors
- Handle SLA-based tickets using tools like ServiceNow / JIRA / Remedy

C4C Functional Support

Support end-to-end processes: Lead Opportunity Quote Order (integration to ECC), Service Ticket Service Request

- Resolution
- Manage: Business configuration (Fine-Tuning / Adaptation), Pricing, territory management, activity management, Service processes and SLA configurations

Integration with ECC

- Support integration scenarios between C4C ECC : Master data replication (Customers, Materials, Pricing), Transactional data (Sales Orders, Quotes, Service Requests)
- Troubleshoot: Middleware issues (SAP CPI / PI/PO), IDocs / Web services / OData APIs
- Monitor and resolve message failures in: Communication Arrangements, Message Dashboard

Enhancements & Change Requests

- Work on CRs and enhancements : UI adaptations (Key User Tools), Business rules and workflows, Custom fields and extensions.
- Prepare functional specs and coordinate with technical teams (SDK / PDI)

Data & Master Data Handling

- Ensure consistency of: Business Partners / Customers, Products / Pricing data
- Handle: Data replication issues, Data correction activities

Testing & Deployment

Perform: Unit Testing, Integration Testing (C4C

- ECC), UAT support




- Support release cycles and transport management

Documentation & Knowledge Management

- Maintain: Functional documentation, KT materials, Configuration guides
- Conduct knowledge transfer sessions

Continuous Improvement

- Identify opportunities to: Improve user experience, Optimize business processes, Enhance integration stability

Required Skills & Experience

✔ Experience

- 8–12 years of SAP experience
- 3+ years in SAP C4C (Sales Cloud / Service Cloud)
- Strong exposure to ECC AMS / Support projects

✔ Functional Expertise (C4C)

- Robust knowledge of: Sales Cloud (Leads, Opportunities, Quotes), Service Cloud (Tickets, SLAs, Service Requests)
- Experience with: Business configuration & fine-tuning, Pricing and territory management

✔ Integration Skills

Strong understanding of: C4C

- ECC integration scenarios
- Experience with: SAP CPI (Cloud Platform Integration) / PI/PO, IDocs, Web Services, OData APIs
- Knowledge of: Communication Systems & Arrangements, Code List Mapping

✔ Technical Awareness

- Exposure to: C4C SDK (PDI development), ABSL scripting (nice to have)
- Understanding of: Data replication frameworks

✔ Tools & Methodologies

- ITSM tools: ServiceNow / JIRA / Remedy
- Understanding of: Incident, Problem, Change Management

Good to Have

- Experience with: SAP Sales Cloud V2 / Service Cloud V2, SAP BTP integrations
- Exposure to: Fiori apps / APIs
- Basic understanding of: SAP S/4HANA

📌 Sr. SAPC Consultant (India)
🏢 Jade Global
📍 India