We're Hiring | Customer Support Executive – Digital Lending (Short-Term Personal Loans) Location: Connaught Place (CP)

Delhi Industry: NBFC / Digital Lending / Fintech

Department: Customer Experience

Experience: 2–4+ Years

We are looking for a Customer Support Executive with hands-on experience in Digital Lending, specifically Short-Term Personal Loans (STPL). If you have worked with an NBFC, FinTech, Digital Lending Company, or Lending Service Provider and have a strong understanding of the customer journey in lending, we'd love to hear from you.

What You'll Do

* Handle inbound and outbound customer interactions through calls, emails, WhatsApp, and chat.

* Assist customers throughout the loan lifecycle, including application, KYC, eSign, mandate registration, loan disbursal, repayment, foreclosure, and loan closure.

* Explain loan details such as loan amount, tenure, APR, interest, processing fees, GST, service fees, and EMI schedules.

* Support customers with repayment queries, UPI, NACH mandates, payment links, failed transactions, and payment confirmations.

* Process foreclosure requests, NOCs, refunds, and loan closure requests.

* Register, track, and resolve customer complaints within defined TATs and escalate complex issues when required.

* Maintain accurate CRM records and customer interaction history.





* Coordinate with Operations, Credit, Finance, Collections, and Technology teams to ensure seamless customer support.

* Ensure all customer communications comply with RBI guidelines and company policies.

What We're Looking For

* 2–4+ years of experience in NBFC, FinTech, Digital Lending, or Lending Service Providers handling Short-Term Personal Loans (STPL).

* Excellent communication skills in Hindi and English.

* Strong customer service, conflict resolution, and problem-solving abilities.

* Good understanding of the STPL loan lifecycle and lending operations.

* Hands-on experience with LOS, LMS, CRM, Microsoft Excel, and Google Sheets.

* Strong attention to detail and documentation skills.

* Knowledge of RBI Digital Lending Guidelines, Fair Practices Code (FPC), Key Fact Statement (KFS), customer grievance handling, and data privacy standards.

Why Join Us?

* Opportunity to work with a fast-growing Digital Lending organization.

* Exposure to end-to-end customer lifecycle management in the lending ecosystem.* Collaborative work environment with opportunities for learning and growth opportunities.* Be part of a team focused on delivering exceptional customer experience.

Pay: Up to ₹20,000.00 per month

Work Location: In person

📌 Customer Support Executive (CSE) (Delhi)
🏢 Bridge - A Padmalaya
📍 Delhi